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  1. #1

    Game crashes on Animus loading screen

    Hello!

    I've played through around 55% of the game, and on the Animus loading screen, when Layla reenters Animus in Atlantis, the game crashes:
    1. the loading screen freezes after 5-8 seconds,
    2. the game shuts down immediately,
    3. a Uplay popup appears (something like "Oops, your game has crashed" and I sent some crash reports, until the popup stopped appearing).

    I went through all the troubleshooting pages for PC, and I repaired the files of the game three times (three times is the charm). The issue persists, with the same outcome.
    I turned off all background apps, including Discord and Skype. I also updated my graphic card drivers, no change.

    I tried updating the system via Windows Update, but this one: https://support.microsoft.com/pl-pl/...-net-framework started failing on 16th July 2020, the same day the 1.5.4 update for AC Odyssey was released.

    I searched the forum but didn't find any similar cases (maybe this one, but not sure if related - https://forums.ubisoft.com/showthrea...ighlight=crash, but my issue occurred yesterday, and I don't have any mods installed).

    My gaming PC is compatible with the recommended system requirements.

    I tried logging into your Support Page but I couldn't log in with my Uplay credentials.

    Please let me know if there is anything else I could do to troubleshoot, nothing comes to mind.
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  2. #2
    System info:
    Windows 10 Pro 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406),
    Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz (12 CPUs), ~3.6GHz
    8192MB RAM
    NVIDIA GeForce GTX 1080
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  3. #3

    Game crashes on Animus loading screen

    have the same pro the only why to fix the i fin is start the game on a prev save and u il be k but if u ty the same ting il do the same ting , my crahes is afther i find the 3 simbol of the door and ty to go on the ELIS (((((((
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  4. #4
    Ubi-TheBerry's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,973
    Hey there guys,

    I'm sorry to hear you're having issues!

    Please give the steps in our guide a try.
    If you're still having issues, please open a case on our Support Site and send over your system files.

    DxDiag

    Msinfo

    We'd be more than happy to take a closer look!

    Thank you!
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  5. #5
    Exactly the same thing for me.
    Crash and immidiatly return to the desktop in Atlantis when start the loading from the animus with Layla. I tried to reload the previews save but doesn't work and it do the same.....
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  6. #6
    I resolve the problem verifying the files from Ubisoft Connect
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  7. #7
    Reinstalling may help
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  8. #8
    I ve had a similar problem with need for speed and reinstalling helped. I got working nfs now

    terraria apk
    mod apk
    crafting and building
    rolling sky
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  9. #9
    Ubi-Redbeard's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    7,279
    Hey folks,

    If you're still experiencing this issue, please reach out to us via live chat, Twitter or Facebook.
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  10. #10
    Damm even I am having a similar kind of issue, I have searched all over the internet and even have posted on number of threads on different forum, no solution seems to work. I am really frustrated, can anyone of you here help me resolve this issue, I am very much tired now.
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