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  1. #1
    Dqmx's Avatar Junior Member
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    A little help

    This is a short thread just wanted to ask anyone expirienced with ubisoft support that has had an transaction issue where thery did not recieve what they bought or just any issue in that matter, how long does support usualy take to respond and your ticket is resolved?
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  2. #2
    I’ve seen a number of threads with the issue you’re having.
    No one has ever reposted the result of the issue here publicly that I can remember reading about.
    I’d hazzard a guess that since a support ticket is required & that once the issue is resolved. The OP doesn’t see a reason to give feedback as to how long it took to resolve.
    You’ll have to wait it out unless someone responds who’ve had the same issue & chimes in.

    jAG
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  3. #3
    FCacGRdvWD's Avatar Senior Member
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    Make sure to stack up on munchies while you wait, the few that have posted something about support tickets, has not been good and less so because of how speedy they were.
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  4. #4
    Typical initial response to a support ticket will happen with-in 24 hours. But they will always ask you for more information, screenshots, videos, etc. Even if you respond with in minutes, the next contact can take up to several days after that. Most of the time this second contact from support consists of double talk, that mostly misses the point of your ticket entirely.

    I have never personally had any issue resolved with Ubi Support. The fastest they've ever shut the door on me was just over a week, the longest they've every strung me along and wasted my time was just over 5 months.
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  5. #5
    Steven527's Avatar Senior Member
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    I actually had some good response from support with a couple issues. Mostly related to the Uplay launcher. I think it really depends on the issue and the extent first line support can help. If it has to be escalated odds are you are screwed. I have yet to get a reply on losing the awards from the terminator mission after they encouraged people to start a new campaign in immersive mode.

    Originally Posted by CrockfordCK Go to original post
    I have never personally had any issue resolved with Ubi Support. The fastest they've ever shut the door on me was just over a week, the longest they've every strung me along and wasted my time was just over 5 months.
    One of the problems Blue will face getting the charter poster up at Ubi is they'd have to move yours.
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  6. #6
    24h? 5 days of waiting and still no response.
    Like there is no one in support.
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  7. #7
    Steven527's Avatar Senior Member
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    Originally Posted by U.S.G.Ishimura Go to original post
    24h? 5 days of waiting and still no response.
    Like there is no one in support.
    oops the secret is out!
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  8. #8
    UbiT00n's Avatar Community Manager
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    Originally Posted by U.S.G.Ishimura Go to original post
    24h? 5 days of waiting and still no response.
    Like there is no one in support.
    Please know that our support teams cover all of Ubisoft Games across ALL languages and are working really hard to resolve things for people.
    They do aim to respond to people within 24-48 hours, so as long as you have created a ticket through https://support.ubisoft.com/en-GB someone will come back to you to help
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  9. #9
    Solvejk's Avatar Senior Member
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    Originally Posted by UbiT00n Go to original post
    Please know that our support teams cover all of Ubisoft Games across ALL languages and are working really hard to resolve things for people.
    They do aim to respond to people within 24-48 hours, so as long as you have created a ticket through https://support.ubisoft.com/en-GB someone will come back to you to help
    That is hardly what I have experienced as well as heard from friends.
    The longest wait I had for a rather simple question was from early Dec 2016 to late Feb 27 2017. This was from me creating a ticket until I got a non automated response from someone. In between I wrote several 'reminders'. But usually it did take about four days until I got an response that wasn't automated. And like I said, friends of mine had similar experiences. Also most of them weren't really helpful at all.
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