A video usually helps the support teams to figure out whether all mandatory aspects for unlocking such rewards, for having a talent prog or whatever were correctly fullfilled. In this case some relevant questions could be "Was the whole raid completed in onse session?", "Where all raid members also members of the same clan?", "Where there always eight agents present?"...Originally Posted by BettyBlue88 Go to original post
Also, it is crucial for fixing a bug to be able to reproduce it. One needs to know under what circumstances the bug appears. Otherwise you cannot fix a bug. You would just blindly change some lines of code thus possibly creating only more problems. It's not just activating a previously forgotten check box...
Thank you for understanding!Originally Posted by Noxious81 Go to original post
That's correct, as we would require a short video in order to check what actions have been performed in order to reproduce this instance and find the cause of this bug
Once received, we will be more than happy to pass it along to the development team.
Noxious81 i get what your saying ive the same issue many many clears with clan all one sitting no dc no swap overs 100% cleared within an hour and 15, not many can put 5gb of data on a site and let people rewatch it because the means have been taken away from xbox with recent events within mixer. with respect they should have the data infront of them and not have to watch it in a stream.
Yeah I’m sorry, but for the nature of the bug it’s a silly request.
I completed the raid multiple times now as a clan. Hundreds of clans have, none have the Honor unlocked.
Are you seriously saying I have to go and complete the raid again as a clan and record the video and send the video here? That’s easier then just reporting the bug and having your in-house testers run the raid and prove it?