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  1. #1

    Iron Horse Clan Honor

    The Banner Honor for a full clan team completing Iron Horse in one sitting isn’t unlocking.

    https://shrtm.nu/Rc6V
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  2. #2
    Ubi-Spud's Avatar Ubisoft Support Staff
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    Hi BettyBlue88!

    I'm sorry that you're having this issue. The team are currently looking in to this. Would you be able to provide a video showing you have completed this as a clan in a single session? I'll be able to send this up the devs for their research.
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  3. #3
    I have no idea how I would prove this with a video but I’m sure the Devs could easily verify this bug.
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  4. #4
    No doubt why don’t they have more competent people responding to these forums and fixing these issues to for that matter. Or here’s a good one. How about preventing them from happening in the first place? No that doesn’t make any sense right?
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  5. #5
    They must be afraid of having to do any extra work
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  6. #6
    Noxious81's Avatar Senior Member
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    Originally Posted by BettyBlue88 Go to original post
    I have no idea how I would prove this with a video but I’m sure the Devs could easily verify this bug.
    A video usually helps the support teams to figure out whether all mandatory aspects for unlocking such rewards, for having a talent prog or whatever were correctly fullfilled. In this case some relevant questions could be "Was the whole raid completed in onse session?", "Where all raid members also members of the same clan?", "Where there always eight agents present?"...

    Also, it is crucial for fixing a bug to be able to reproduce it. One needs to know under what circumstances the bug appears. Otherwise you cannot fix a bug. You would just blindly change some lines of code thus possibly creating only more problems. It's not just activating a previously forgotten check box...
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  7. #7
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Originally Posted by Noxious81 Go to original post
    A video usually helps the support teams to figure out whether all mandatory aspects for unlocking such rewards, for having a talent prog or whatever were correctly fullfilled. In this case some relevant questions could be "Was the whole raid completed in onse session?", "Where all raid members also members of the same clan?", "Where there always eight agents present?"...

    Also, it is crucial for fixing a bug to be able to reproduce it. One needs to know under what circumstances the bug appears. Otherwise you cannot fix a bug. You would just blindly change some lines of code thus possibly creating only more problems. It's not just activating a previously forgotten check box...
    Thank you for understanding!

    That's correct, as we would require a short video in order to check what actions have been performed in order to reproduce this instance and find the cause of this bug

    Once received, we will be more than happy to pass it along to the development team.
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  8. #8
    Noxious81 i get what your saying ive the same issue many many clears with clan all one sitting no dc no swap overs 100% cleared within an hour and 15, not many can put 5gb of data on a site and let people rewatch it because the means have been taken away from xbox with recent events within mixer. with respect they should have the data infront of them and not have to watch it in a stream.
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  9. #9
    Yeah I’m sorry, but for the nature of the bug it’s a silly request.

    I completed the raid multiple times now as a clan. Hundreds of clans have, none have the Honor unlocked.

    Are you seriously saying I have to go and complete the raid again as a clan and record the video and send the video here? That’s easier then just reporting the bug and having your in-house testers run the raid and prove it?
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  10. #10
    I can post screenshots and I can record short clips as I have on other bug reports, but this one isn’t as easy to prove.
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