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Thread: Help | Forums

  1. #1

    Help

    Hi

    I bought this game through "Steam" Games. However, UPlay Game Launcher keep asking me to enter my CD Key for a game "Far Cry: Primal"
    I have no idea why it ask me to enter CD Key, which i never got it.
    Please solve this problem. In my Steam account, there is a receipt, showing that i bought this game.

    Thanks
    \
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  2. #2
    Ubi-Spud's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    3,226
    Hey there, welcome to the forums! I'm sorry that you're having this issue.

    To correct this situation, I would like to suggest that you follow the steps below. Please, navigate to the Ubisoft Game Launcher "cache" folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

    Open the cache folder and move the "ownership" folder to a safe location.

    Once you have backed up that folder, delete the "cache" folder.

    After deleting the cache folder, please verify the game files within Steam:

    - Open Steam
    - Right-click the affected game in your Steam library and select Properties from the drop-down
    - Select the Local files tab and click the Verify integrity of game cache... button
    - Steam will verify the game's files. This process may take several minutes
    - Once the process is completed, the Check Window will automatically exit

    If an issue is found, you will be given the option to Repair, click Repair. After repairing the issue, please verify the game again until no issues are found.

    Let me know if this works!
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