1. #1

    cant see r6 in my library

    my username in JaroR6
    case number 12271954
    if you need more info let me know. please help me resolve this and let me play the game i bought.
    Share this post

  2. #2
    Ubi-Karl's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    2,091
    Hey JaroR6,

    Thank you for reaching out to us.

    I have reviewed your account records and can see that your game copy has been delivered, however as you've requested refund, your game copy has been revoked and ticket escalated to our store team, who will help to process the refund for you, otherwise your game copy would be visible for you.

    Should you have any questions, let us know!
    Share this post