Crash @ launch | Forums

[wenrro]

really?

[wenrro]

Hey, folks!

Sorry to hear that the game is crashing for you. Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:


UPLAY
EPIC GAMES LAUNCHER
STEAM

Disable Background Applications.

Make sure your OPERATING SYSTEM is UP TO DATE.

Reinstall Uplay.

Update your GPU Drivers:

AMD
NVIDIA

Should the issues persist after completing the above steps, please GET IN TOUCH, attaching DXDIAG and MSINFO reports to your SUPPORT CASE.

Thank you.

shame on you!

[True_Darkneesh]

Same problem here...

[N1_AP]

Day 5 < still crashes on startup/character select, i want my money back for a useless desktop icon

[Frigidman]

Game was working great for my Bro n I yesterday. Now today... he can't get to his character 99% of the time, and when he does, if he clicks on anything, it crashes. We bought the game because it was great yesterday, now we regret this.

He has tried EVERY LIVING "fix" mentioned across the internet. NONE WORK.

[ImaginaryPal]

I was able to run the FREE trial versiion for approx 30 hours until I bought the Gold edition of the game.
Then I could start it once and playerd for a few hours.
Now every start crashes. Somtimes I get as far as to select a load slot, but there it ends.

Should I not have bought the game?

[POP_King_Delica]

I was able to run the FREE trial versiion for approx 30 hours until I bought the Gold edition of the game.
Then I could start it once and playerd for a few hours.
Now every start crashes. Somtimes I get as far as to select a load slot, but there it ends.

Should I not have bought the game?

lol .... lots of us had the same experience. Played free perfectly fine. As soon as we actually PAID for the game. It stopped working. Personally I think they should refund our money and just give us the game for free after this.

[ImaginaryPal]

No problems running Ghost Recon Wildlands or WatchDogs II. Reinstalled UPlay, latest GeForce drivers. (not that I had any problems prior to the MISTAKE to buy this game)
I guess it's something to do with the game sitlll starting as "FREE" game while it is now actually bought.

Could support (or a user) let me know if a re-install is worth it?
Theoretically I have the FREE game version installed including the ultimate edition, might this cause the problem?

[ImaginaryPal]

FWIW: last lines of
[ 7532] 2020-07-20 00:22:52 [10732] DEBUG Hooks.cpp (36) --- Overlay started --- (D:\games_Ubisoft\Ghost Recon Breakpoint\GRB.exe)
[ 7532] 2020-07-20 00:22:52 [10732] INFO Hooks.cpp (59) Create process hooks disabled via command line
[ 7532] 2020-07-20 00:22:52 [10732] DEBUG PlatformHooks.cpp (130) 'kernel32.dll' hooked
[ 7532] 2020-07-20 00:22:52 [10732] DEBUG PlatformHooks.cpp (130) 'xinput1_3.dll' hooked
[ 7532] 2020-07-20 00:22:52 [10732] DEBUG PlatformHooks.cpp (130) 'dinput8.dll' hooked
[ 7532] 2020-07-20 00:22:52 [10732] DEBUG PlatformHooks.cpp (130) 'dxgi.dll' hooked
[ 7532] 2020-07-20 00:22:52 [10732] DEBUG PlatformHooks.cpp (130) 'd3d9.dll' hooked
[ 7532] 2020-07-20 00:22:52 [10732] DEBUG PlatformHooks.cpp (130) 'user32.dll' hooked
[ 7532] 2020-07-20 00:22:52 [10732] DEBUG PlatformHooks.cpp (130) 'kernel32.dll' hooked
[ 7532] 2020-07-20 00:23:07 [10732] DEBUG D3d11Render.cpp (371) D3D11 device created
[ 7532] 2020-07-20 00:23:09 [10804] DEBUG Overlay.cpp (694) Sending overlay start request
[ 3628] 2020-07-20 01:17:25 [ 4476] DEBUG Hooks.cpp (36) --- Overlay started --- (D:\games_Ubisoft\Ghost Recon Breakpoint\GRB.exe)
[ 3628] 2020-07-20 01:17:25 [ 4476] INFO Hooks.cpp (59) Create process hooks disabled via command line
[ 3628] 2020-07-20 01:17:25 [ 4476] DEBUG PlatformHooks.cpp (130) 'kernel32.dll' hooked
[ 3628] 2020-07-20 01:17:25 [ 4476] DEBUG PlatformHooks.cpp (130) 'xinput1_3.dll' hooked
[ 3628] 2020-07-20 01:17:25 [ 4476] DEBUG PlatformHooks.cpp (130) 'dinput8.dll' hooked
[ 3628] 2020-07-20 01:17:25 [ 4476] DEBUG PlatformHooks.cpp (130) 'dxgi.dll' hooked
[ 3628] 2020-07-20 01:17:25 [ 4476] DEBUG PlatformHooks.cpp (130) 'd3d9.dll' hooked
[ 3628] 2020-07-20 01:17:25 [ 4476] DEBUG PlatformHooks.cpp (130) 'user32.dll' hooked
[ 3628] 2020-07-20 01:17:25 [ 4476] DEBUG PlatformHooks.cpp (130) 'kernel32.dll' hooked
[ 3628] 2020-07-20 01:17:43 [ 4476] DEBUG D3d11Render.cpp (371) D3D11 device created
[ 3628] 2020-07-20 01:17:46 [12696] DEBUG Overlay.cpp (694) Sending overlay start request

Something seenms

[ImaginaryPal]

On the other hand exceerpt from my "c:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\logs\launcher_log.txt"

[12688] 2020-07-19 23:11:48 [12692] INFO HubUtils.cpp (160) -- Starting Ubisoft Game Launcher --
[12688] 2020-07-19 23:11:48 [12692] INFO HubUtils.cpp (165) Platform: PC.
[12688] 2020-07-19 23:11:48 [12692] INFO HubUtils.cpp (173) Exe version: 112.2.0.8857
[12688] 2020-07-19 23:11:48 [12692] INFO HubUtils.cpp (174) Installed version: 8857
[12688] 2020-07-19 23:11:48 [12692] INFO HubUtils.cpp (175) Built: Jul 17 2020.
[12688] 2020-07-19 23:11:48 [12692] INFO HubUtils.cpp (180) OS: Microsoft Windows 10, 64-bit Professional (build 18362)
[12688] 2020-07-19 23:11:48 [12692] INFO HubUtils.cpp (185) CPU: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz
[12688] 2020-07-19 23:11:48 [12692] INFO HubUtils.cpp (190) GPU: NVIDIA GeForce GTX 1650
[12688] 2020-07-19 23:11:48 [12692] INFO HubUtils.cpp (195) RAM: 24576 MB
[12688] 2020-07-19 23:11:48 [12692] INFO HubUtils.cpp (203) Timezone: UTC+01:00
[12688] 2020-07-19 23:11:48 [12692] INFO HubUtils.cpp (220) Command line:
[12688] 2020-07-19 23:11:49 [14740] INFO BusSettings.cpp (64) Failed to disable start on Windows start.
[12688] 2020-07-19 23:11:49 [12692] INFO Hub.cpp (496) Environment is PROD.
[12688] 2020-07-19 23:11:51 [14760] INFO StartView.cpp (817)
[12688] 2020-07-19 23:11:51 [14760] INFO StartView.cpp (817)
[12688] 2020-07-19 23:12:29 [14736] INFO AccountOnlineLogin.cpp (284) Login Type: credentials, platform: Uplay.
[12688] 2020-07-19 23:12:32 [14736] INFO AccountLogin.cpp (257) User: 7632e170-1352-4ef3-b407-6f5087b0e74c
[12688] 2020-07-19 23:12:34 [14740] ERROR ProductConfigParser.cpp (589) No online executables were found for product #5211.
[12688] 2020-07-19 23:13:01 [14736] ERROR UbiServicesGetNews.cpp (198) free_title is missing.
[12688] 2020-07-19 23:13:27 [14732] INFO GameStartPipe.cpp (81) Accepted connection.
[12688] 2020-07-19 23:13:27 [14732] INFO GameStartPipe.cpp (82) Starting game session.
[12688] 2020-07-19 23:13:27 [14760] INFO StartView.cpp (817)
[12688] 2020-07-19 23:13:27 [14760] INFO StartView.cpp (817)
[12688] 2020-07-19 23:13:30 [14732] INFO CloudSaveSyncGameStart.cpp (311) Migrate to new cloud save system.
[12688] 2020-07-19 23:13:31 [14732] INFO CloudSaveMigration.cpp (169) There's no savegames on cloud, apply local savegames.
[12688] 2020-07-19 23:13:36 [14732] INFO ApiProcessConnection.cpp (121) Game with process id 11284 connected.
[12688] 2020-07-19 23:13:36 [14732] INFO ApiProcessConnection.cpp (132) Game with process id 11284 has been started with product id 3559 (branch: 'default').
[12688] 2020-07-19 23:13:36 [14732] INFO UplayGameConnectionHandler.cpp (359) Game with process id 11284 connected (API version: 1.0.0).
[12688] 2020-07-19 23:13:44 [14732] INFO UplayGameConnectionHandler.cpp (312) Game with process id 11284 disconnected.
[12688] 2020-07-19 23:13:44 [14732] INFO ApiProcessConnection.cpp (289) Game with process id 11284 disconnected.
[12688] 2020-07-19 23:13:52 [14732] INFO ApiProcessConnection.cpp (121) Game with process id 5952 connected.
[12688] 2020-07-19 23:13:52 [14732] INFO ApiProcessConnection.cpp (132) Game with process id 5952 has been started with product id 3559 (branch: 'default').
[12688] 2020-07-19 23:13:53 [14732] INFO UplayGameConnectionHandler.cpp (359) Game with process id 5952 connected (API version: 1.0.0).
[12688] 2020-07-19 23:14:56 [14732] INFO ApiAvatarHandler.cpp (96) Sending avatar response with size 65552B
[12688] 2020-07-19 23:15:10 [14732] INFO ApiAvatarHandler.cpp (96) Sending avatar response with size 262160B
[12688] 2020-07-19 23:15:58 [14732] INFO ApiAvatarHandler.cpp (96) Sending avatar response with size 65552B
[12688] 2020-07-19 23:16:02 [14732] INFO UplayGameConnectionHandler.cpp (312) Game with process id 5952 disconnected.
[12688] 2020-07-19 23:16:02 [14732] INFO ApiProcessConnection.cpp (289) Game with process id 5952 disconnected.
[12688] 2020-07-19 23:16:05 [14760] INFO StartView.cpp (817)
[12688] 2020-07-19 23:16:05 [14760] INFO StartView.cpp (817)
[12688] 2020-07-19 23:16:19 [14760] INFO StartView.cpp (817)
[12688] 2020-07-19 23:16:19 [14760] INFO StartView.cpp (817)
[12688] 2020-07-19 23:16:22 [14732] INFO GameStartPipe.cpp (81) Accepted connection.
[12688] 2020-07-19 23:16:22 [14732] INFO GameStartPipe.cpp (82) Starting game session.
[12688] 2020-07-19 23:16:22 [14732] INFO CloudSaveSyncGameStart.cpp (311) Migrate to new cloud save system.
[12688] 2020-07-19 23:16:23 [14732] INFO CloudSaveMigration.cpp (169) There's no savegames on cloud, apply local savegames.
[12688] 2020-07-19 23:16:42 [14732] INFO ApiProcessConnection.cpp (121) Game with process id 11060 connected.
[12688] 2020-07-19 23:16:42 [14732] INFO ApiProcessConnection.cpp (132) Game with process id 11060 has been started with product id 11903 (branch: 'default').
[12688] 2020-07-19 23:16:42 [14732] INFO UplayGameConnectionHandler.cpp (359) Game with process id 11060 connected (API version: 1.0.0).
[12688] 2020-07-19 23:17:48 [14732] INFO ApiProcessConnection.cpp (289) Game with process id 11060 disconnected.
[12688] 2020-07-19 23:17:48 [14732] INFO UplayGameConnectionHandler.cpp (312) Game with process id 11060 disconnected.
[12688] 2020-07-19 23:17:50 [14760] INFO StartView.cpp (817)
[12688] 2020-07-19 23:17:50 [14760] INFO StartView.cpp (817)
[ 7012] 2020-07-19 23:20:32 [ 5564] INFO HubUtils.cpp (156)