Crash @ launch | Forums

[totes_31]

The game has been unplayable for 3 days since the new update! It launches and when i hit "continue" to log into Ubisoft servers, it freezes and crashes. The furthest I have got is the character screen where it crashes as well. I have not been able to load into the game world since the update. This is really frustrating considering i just bought the "Deep State" DLC. Also, i cannot find ANY reliable information via Twitter or official GR Reddit in over 32 hours. This is becoming unacceptable!!!!!! We deserve an explanation at minimum.

[ToWStimac]

Same with me

[Jeyboud2]

I've had the same problem and Ubisoft have not been able to help me yet..The only answer I've had was: due to Covid 19 we are low staff. I've tried to uninstall and reinstall the game AND uplay twice, I've check for corrupted files, updated all my softwares and yet nothing... Really frustrating.

[totes_31]

same

[Ubi-Viral]

Hey, folks!

Sorry to hear that the game is crashing for you. Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:


UPLAY
EPIC GAMES LAUNCHER
STEAM

Disable Background Applications.

Make sure your OPERATING SYSTEM is UP TO DATE.

Reinstall Uplay.

Update your GPU Drivers:

AMD
NVIDIA

Should the issues persist after completing the above steps, please GET IN TOUCH, attaching DXDIAG and MSINFO reports to your SUPPORT CASE.

Thank you.

[POP_King_Delica]

Hey, folks!

Sorry to hear that the game is crashing for you. Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:


UPLAY
EPIC GAMES LAUNCHER
STEAM

Disable Background Applications.

Make sure your OPERATING SYSTEM is UP TO DATE.

Reinstall Uplay.

Update your GPU Drivers:

AMD
NVIDIA

Should the issues persist after completing the above steps, please GET IN TOUCH, attaching DXDIAG and MSINFO reports to your SUPPORT CASE.

Thank you.

This reply is a little insulting .... don't you think we would have done ALL of these thing already. The latest update has caused this issue. PLEASE ROLL IT BACK. I only just purchased this and I can't play it.

[Pudin_De_Gilo]

Ubisoft's disrespect for the community is unbelievable.

[almostpilot]

Hey, folks!

Sorry to hear that the game is crashing for you. Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:


UPLAY
EPIC GAMES LAUNCHER
STEAM

Disable Background Applications.

Make sure your OPERATING SYSTEM is UP TO DATE.

Reinstall Uplay.

Update your GPU Drivers:

AMD
NVIDIA

Should the issues persist after completing the above steps, please GET IN TOUCH, attaching DXDIAG and MSINFO reports to your SUPPORT CASE.

Thank you.

You must be kidding. We've done it all and it doesn't solve it. What resolves is that you fix the broken game!

[StarkeRealm]

I especially like the implication that our Steam install of Breakpoint is the issue. Seeing as, you know, it's not available on Steam.

[Borowitz63]

I've sent numerous crash reports ....................