1. #1
    Guertena_'s Avatar Junior Member
    Join Date
    Jun 2018
    Location
    Just Dance Land
    Posts
    9

    Can't get into the room

    Hello, so I have a friend he bought the 3 months subscription but he is impossible to get into the room he create in his desktop, he tried everything even called me to try and I also couldn't get into his room. But for trying i created a room in my desktop but I could get into and my friend as well, so the problem is in his PC. What can he do to solve this issue please??? He's very upset.
    It says something like "unable to enter the room, check your internet connection and try later again"
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  2. #2
    Ubi-Houck's Avatar Ubisoft Support Staff EMEA
    Join Date
    Sep 2014
    Posts
    3,976
    Hi Guertena!

    Sorry to hear you having issues joining the room your friend setup. Firstly, please do check out this article. Please do share this with your friend too.

    If the issue persists, can you please ask your friend to reach out directly to us on Facebook or Twitter in a private/direct message. Alternatively, you can also create a support ticket. Please include as much information about the setup when he does that.

    Thanks!
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