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  1. #1

    Need an activation code but never got one

    Hi I just baught far cry new dawn on the epic games launcher and when I downloaded the game and lanched it for the first time a pop up showed up that said that I need an activation key but I never recived anything of the sort. Any form of help would be apriciated.
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  2. #2
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
    Join Date
    Aug 2017
    Posts
    7,771
    Hi BoredZombie21,

    We're sorry to hear that's been occurring for you.

    The first thing we'd advise, if you haven't already, is making sure that Epic and Uplay are running with Administrations rights via the steps [ur;=https://support.ubisoft.com/en-gb/faqs/000025662/Run-applications-with-administrator-rights/]here[/url].

    If it still occurs, please make sure you've been through the steps below:

    Please, navigate to the Ubisoft Game Launcher cache folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache
    Do note, that the Uplay client must be fully shut down at this point and not running in the background.
    Open the cache folder and move the "ownership" folder to a safe location.
    Once you have backed up that folder, delete the "cache" folder.

    After deleting the cache folder, please verify the game files within Epic:
    - Open Epic
    - Navigate to the game in your Library and click the cog icon.
    -click the Verify button once the drop down menu appears.
    - After verification, the launch option appears again.
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