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  1. #1

    problems in the game after the update

    Hi, this situation before the last update was all good the game went with a Bang,but after the same system 4770k + gtx 1070 regardless of the game settings began to appear friezes images for 3-6 seconds what is the problem? drivers are the latest windows 10 OS and the same situation with the more powerful 9600k+rtx2070s system. don't put the latest drivers from NVIDIA put them below 451
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  2. #2
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Originally Posted by valerka_RUS77 Go to original post
    Hi, this situation before the last update was all good the game went with a Bang,but after the same system 4770k + gtx 1070 regardless of the game settings began to appear friezes images for 3-6 seconds what is the problem? drivers are the latest windows 10 OS and the same situation with the more powerful 9600k+rtx2070s system. don't put the latest drivers from NVIDIA put them below 451
    Hello there valerka_RUS77!

    I would just like to clarify the issue you're encountering a bit more. From what I understand, your game has been running fine until you recently updated your drivers to version 451.67. Is this correct?

    For testing purposes, I would like you to upload some system files. Could you login to our support website, and find the support ticket I have created for you (12110377). Then, could you upload a DxDiag and an MSinfo to your case ticket?

    Once you have uploaded the files, please let me know so we can take a closer look!
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  3. #3
    Originally Posted by Ubi-Borealis Go to original post
    Hello there valerka_RUS77!

    I would just like to clarify the issue you're encountering a bit more. From what I understand, your game has been running fine until you recently updated your drivers to version 451.67. Is this correct?

    For testing purposes, I would like you to upload some system files. Could you login to our support website, and find the support ticket I have created for you (12110377). Then, could you upload a DxDiag and an MSinfo to your case ticket?

    Once you have uploaded the files, please let me know so we can take a closer look!
    Yes, thank you, I just rolled back the driver to the previous version and everything worked.
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  4. #4
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Originally Posted by valerka_RUS77 Go to original post
    Yes, thank you, I just rolled back the driver to the previous version and everything worked.
    Thank you for sharing this workaround. I'm glad that everything is working again!
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  5. #5
    that is in no way a solution, the game isn't well optimized, and there should definitely have something done about it!! Can't you add support for Vulkan API for this game too?
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