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  1. #1

    Game crashes when trying to save

    Hi,

    Anno 1503 crashes for me when trying to save the game.

    Kind regards,
    Jeffrey
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  2. #2
    Ubi-Thorlof's Avatar Anno Community Developer
    Join Date
    Apr 2018
    Posts
    725
    Hey coolking531,

    sorry to hear you're having issues while saving the game.

    Could you please make sure you're launching the game with admin rights to make sure the game has the permission to save data (the savegame) on your PC?
    Please also check your antivirus program and firewall to make sure neither of them is blocking the game from saving.
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  3. #3
    Hi,

    When forcing it to run as admin it still doesn't work, i have no extra firewall (except ms defender running.
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  4. #4
    Ubi-Raziel's Avatar Ubisoft Support Staff
    Join Date
    Jan 2019
    Posts
    4,533
    Originally Posted by coolking531 Go to original post
    Hi,

    When forcing it to run as admin it still doesn't work, i have no extra firewall (except ms defender running.
    Hello!

    Please make sure Uplay and Anno are both whitelisted by Windows Defender, just in case that is the issue.

    I would also like to suggest the following steps -

    - Verify game files: https://support.ubi.com/en-GB/faqs/000025650/
    - Disable background applications: https://support.ubisoft.com/en-GB/faqs/000025721/

    That will make sure the game files are healthy and there's no other software that could cause a conflict.
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