1. #1
    BCDraven's Avatar Member
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    Gear crate issues

    I just bought the gold edition on the latest psn sale and have issues with the crates. I have the game on xbox also so I know about the history of issues regarding this, but...when I go to open a regular level up crate it does the "can't connect to ubi server, retry" message. If I keep retrying it will eventually open up but only if it is all stickers, coins, or poses. I'm assuming if it has any kind of rider or bike gear it doesn't open and says cant connect. I've tried several crates and noticed that trend and have yet to get any gear from the crates. On the flipside I can open challenger crates with no issues, its just the basic crates that's doing this. For now I'm just going to save them up and hope i can actually get stuff from them later cause I'm guessing like on xbox after hitting level 80 I'll just stop getting crates, unless that got fixed?
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  2. #2
    BCDraven's Avatar Member
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    After getting home from work and seeing now we can get summer crates I jumped right in and seen if they were any better...and nope. They don't open for bike rider gear either. I also noted that both the regular and seasonal crate do not show any contents preview if you hit square like it should. The challenger crate do show preview but the other two don't. They are just blank if you choose show preview, if that means anything to you.
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  3. #3
    Ubi-Karl's Avatar Ubisoft Support Staff
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    Hey BCDraven,

    Thanks for reaching out to us and I am sorry to hear about the issue you're dealing with. Just to double-check, do you know whether the gear crates that you're having issues with were possibly earned whilst playing offline?

    In order to resolve this, try completing steps outlined in the following article, and let us know if problem persists.
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  4. #4
    BCDraven's Avatar Member
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    It's all been earned online, I even switched from my Bedroom ps4 to my livingroom ps4 and it still exists between two systems. I currently have about 70 crates and I randomly try to open one just to check every now and then and the issue still persists. My Bedroom system is on wifi and my livingroom system is on ethernet so I've tried both types of connectivity. My assumption is it's server side with my profile maybe?
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  5. #5
    BCDraven's Avatar Member
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    I hope you can see the video it shows what I'm talking about with all 3 crates. The preview doesn't show for regular/summer crates but does show for challenger crates. You can also see the error code that pops up and that the crates only open for stickers, coins, and poses after several retires. I have never gotten rider/bike gear out of these only stickers, coins, and poses. The challenger crates open just fine and give actual gear. The only rider/bike gear I've gotten has been either from these crates or I used coins at the shop to get them. I loaded up my xbox just to see if it was doing it there as well, but everything seemed fine there so it's only happening on ps4 for me at least.

    If you can't see the video I'll make it public, right now its private.
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  6. #6
    Ubi-WheelyDuck's Avatar Ubisoft Support Staff
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    Originally Posted by BCDraven Go to original post


    I hope you can see the video it shows what I'm talking about with all 3 crates. The preview doesn't show for regular/summer crates but does show for challenger crates. You can also see the error code that pops up and that the crates only open for stickers, coins, and poses after several retires. I have never gotten rider/bike gear out of these only stickers, coins, and poses. The challenger crates open just fine and give actual gear. The only rider/bike gear I've gotten has been either from these crates or I used coins at the shop to get them. I loaded up my xbox just to see if it was doing it there as well, but everything seemed fine there so it's only happening on ps4 for me at least.

    If you can't see the video I'll make it public, right now its private.
    Hey BCDraven,

    Thank your for the details and the video showing the issue.

    I understand this is happening on 2 devices on the same network, it however still appears it may be related to your network configuration.

    Would it be possible to try these steps? In particular I would advise trying the port forwarding steps to help with server connection
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  7. #7
    BCDraven's Avatar Member
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    I was skeptical when reading your response being that my xbox version on the same network doesn't have this problem. But, I went ahead and did port forwarding just for ubisoft and put the ps4 on DMZ and guess what? It's still doing the same thing!

    Things I have tried on my end: wifi, ethernet,
    port forwarding, dmz, firewall settings, uninstall/reinstall, delete saves, hard reset, 2 different consoles, and just plain hoping. Which is why my original assumption was it is on y'alls end with my profile data which I can't check. I also noticed in all my pursuing around that if I go to store bundles it doesn't show those correct either. It says purchased for granny helen (I didn't buy that) and if you click on her its empty. Summer bundle only shows the life preserver and Journeyman bundle only shows a helmet. I don't know if it's related to the issue, just something I noticed. I'll make another video in a bit showing all that.

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  8. #8
    BCDraven's Avatar Member
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    I figured I'd check on this since I haven't in a while. After booting up the game and going to my crates...I have 17 crates...17!!! That's over 100 crates missing! Alright, I guess that's just a major FU to me right? Let's see if my 17 crates left work...low and behold they do. So I guess I got a few items after I have already finished the game, earned over 100 crates, and successfully opened only 17. yay. That's sorta like running a triathlon only to get kicked in the balls as a reward. I feel ya redlynx/ubi thanks for the memories.
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  9. #9
    Ubi-Swaggins's Avatar Community Manager
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    Hey BCDraven,

    I am sorry to hear that.

    Are you able to open a support ticket on our website if you have not already and include the screenshots of your port forwarding?
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