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  1. #1
    Ubi-Alien's Avatar Community Manager
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    [UPDATED 26th June] Ongoing Server Connectivity Error Messages

    Hello everyone,

    We are aware of a widespread Delta-03 server error that has affected all players. We are investigating the issue right now.

    Thank you for your patience.

    /The Division Team
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  2. #2
    Ubi-RealDude's Avatar Community Manager
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    Update:

    The servers will shut down for an unscheduled maintenance today at 6:00 PM CEST / 12:00 PM EDT / 9:00 AM PDT in order to address the connection error messages.

    Estimated down time is 1 hour.
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  3. #3
    Ubi-RealDude's Avatar Community Manager
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    Update:

    The servers are coming back up. You should be able to log back in and return to your activities, Agents.

    Thank you for your patience.
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  4. #4
    Ubi-RealDude's Avatar Community Manager
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    Update:

    We're beginning to see more and more players able to log back in after the ECHO-02 issues. We'll continue to monitor the situation.

    If you are encountering an ECHO-02 error, please try verifying the game files and/or closing the application.

    Thank you.
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  5. #5
    Ubi-Alien's Avatar Community Manager
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    Reopened:

    Despite the fixes applied, we're seeing some players that are still experiencing connection error messages (Echo, Delta, Foxtrot). Our team is investigating your reports right now. Thank you for your patience.
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  6. #6
    Ubi-Lucipus's Avatar Community Manager
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    Updated April 28th:

    We are still looking into these issues and continuing our investigation.
    Thank you for your patience.
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  7. #7
    Ubi-Lucipus's Avatar Community Manager
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    Updated April 30th:

    The team is still working to find the underlying cause of these issues, it is difficult to pin point and we apologize for the inconvenience.
    In the meantime we appreciate your patience and will continue to update you as the investigation continues.
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  8. #8
    Ubi-Lucipus's Avatar Community Manager
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    Updated May 1st:

    The team is still working on these issues, as mentioned before the underlying cause is hard to determine.

    Thank you for your continued understanding as we investigate further.

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  9. #9
    Ubi-Lucipus's Avatar Community Manager
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    Updated May 5th:

    We are continuing to investigate these issues and will keep you updated.
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  10. #10
    Ubi-Lucipus's Avatar Community Manager
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    Updated May 7th:

    I want to ensure you all know that this is a tricky issue to resolve, but that the team has not stopped working on it and we are forwarding your reports.

    Thank you so much for your patience in the meantime, we want to resolve this as much as you do.
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