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  1. #1

    Please give my money back

    It is the third attempt to install the game on my Xbox one.
    Internet status checkedk
    Connectivity checkedk

    1 attempt today
    The installations stuck at 33.45gb downdolad.

    2nd
    The installations without internet works.
    But I can't play without the 63.86gb patch.
    Try to download ... No way

    3rd try
    Same of 2nd but I've tryend on an external empty device.
    Stop at 33.45 gb
    No way to go on.



    So this software is broken.
    Please provide me the instruction in order to get my money back.
    I can provide Amazon invoice.

    No way to discuss.
    Money back.
    It is a console, same hardware, it is not possible to buy something that does not work.
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  2. #2
    UbiFate's Avatar Community Manager
    Join Date
    Sep 2019
    Posts
    698
    Hi Carnauser,

    We are unable to provide refunds for products not purchased directly through our store. You will need to request a refund through the original retailer.

    I will be going ahead and moving this to the Support Forum, so our Technical Team can offer some troubleshooting for your issue. Have you tried any other steps to resolve the issue?
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  3. #3
    So there is no way to install your software on a STANDARD DEVICE and I've to ask refound to my reseller ?


    Seriously ?


    If you are not able to produce software, don't sell software.
    Easy...
    Change your software engineer if they are not able to create a working software.

    Now I'll call microsoft.
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