1. #1

    [pc troubleshooting]

    Hello,

    It all started a while ago with 2 nasty beeps on startup.
    But for the moment in the shops I usually shop, the stock for a new cmos battery are sold out or overpriced.
    Than the Anno History Collection came out.
    Anno 1602, 1503 en the editors for the other Anno's works fine.
    But I was unable to launch/install Anno 1701 and Anno 1404.
    I tried everything. You can read this here: https://forums.ubisoft.com/showthrea...hing-Anno-1701

    Because I got a popup window saying that a mfc140.dll was missing, I did a scannow in the command prompt.
    A lot of files where corrupted.

    Also I did the test with Anno 1800 and verified the game files, again a lot of files missing.
    But before everything was OK with Anno 1800.

    Conclusion the problem must be on my side.

    When I bought this PC, it had windows 8.1 installed and a free Windows 10 installation.
    But Windows 10 wasn't out yet.
    As soon Windows 10 came out, I did a clean install with the advanced options.
    That was the only clean install I did. That along time ago.

    So my questions:

    After installing a new cmos battery and checking the ram modules what should I do?

    A clean install Windows 10 or something else?

    Cheers,

    Katrje-Katrien
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  2. #2
    Ubi-Litten's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    1,402
    Hi there, sorry you are experiencing this while launching your games. While I understand you may have already completed some of these steps, could we ask that you have attempt our basic troubleshooting steps as outlined here.

    If you are still receiving this error after completing these steps, could you please provide your system reports as advised in the FAQ guides below :

    Generating a DirectX Diagnostic Report

    Generating a Microsoft System Information Report
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  3. #3
    Hello Ubi-Litten,

    Thank you for your response.

    I did everything already like mentioned in the troubleshooting steps.
    I just tried again to uninstall UPlay en a clean install of Anno 1701.
    And I verified the game files again and where successfully validated.
    Still the same issues


    I will create a support ticket and post the NR here.

    But I started this troubleshooting because I have more problems. Hardware issues.
    So therefore my question was after installing a new cmos battery and checking my ram modules, do I have to do a clean install of Windows 10 because it has been a while ago?
    Like explained above.

    Thank you for the assistance.

    Cheers,

    Katje-Katrien
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  4. #4
    Hello,

    I just contacted the support team and I have a lot of work to do tomorrow.
    After doing a clean boot I have to contact them again before doing anything else.

    I will continue to give feedback here as soon as I can about the next steps to take or how it evolves.

    Cheers,

    Katje-Katrien
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  5. #5
    Hello,

    A "big thank you" for everyone on the support team.

    Finally after so much testing and searching the issue with the Anno History Collection Is solved.

    I knew that the problem was on my side.

    All the software and even windows are working correctly.

    The problem was that my computer was to well protected.

    The issue was situated in a small detail of my antivirus.

    So the only thing I have to do is replace my cmos battery.
    And maybe do a clean install of Windows 10 because it as been a while.

    Cheers,

    Katje-Katrien
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  6. #6
    Ubi-WheelyDuck's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    959
    Originally Posted by Katje-Katrien Go to original post
    Hello,

    A "big thank you" for everyone on the support team.

    Finally after so much testing and searching the issue with the Anno History Collection Is solved.

    I knew that the problem was on my side.

    All the software and even windows are working correctly.

    The problem was that my computer was to well protected.

    The issue was situated in a small detail of my antivirus.

    So the only thing I have to do is replace my cmos battery.
    And maybe do a clean install of Windows 10 because it as been a while.

    Cheers,

    Katje-Katrien
    Hey Katje-Katrien

    Thank you for continuing to update this thread. It is great to hear we were able to find the problem for you.

    Please don't hesitate to contact us if you ever need us in the future!
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