[XB1]Unable to connect to ubisoft servers | Forums

[GhostReconPZB]

Hi, ever since the tyranny update i've been unable to access your servers. i've already spoken to an admin by the name of ubi-good but the two errors i've been getting (as has everyone else with the same issue as me) are 7-00000004 and 2-00002911. My case number is 11972507. id like to say thank you to the support team for getting to this within the first ten minutes of me sending it (thanks ubi-good) but ive also lost out on this game ever since the 11th (release of tyranny).

[Ubi-Swaggins]

Hey GhostReconPZB,

As Ubi-Good said the issue is being investigated and the team are investigating.

If you can, can you please update the support ticket with answers to the following questions:

Who is your ISP?
What router do you use?
What modem do you use?
What is your Gamertag?

Can you also attach screenshots of your port forwarding setup?

Thanks.

[GhostReconPZB]

Hiya, unfortunatly the website wont let me update my support ticket as we are restricted to live chat, as so i will provide you with the basis of what you asked.
ISP: Sky Broadband
Modem/Router: Sky Q Hub
Xbox Gamertag: I DemonicVoid I

is there anyway i can contact you privetly to share the screenshots as i do not wish for others on this forum to have access to my IP and such

[GhostReconPZB]

just a heads up i sent you the screenshot on a private message

[GhostReconPZB]

Hi this is an update on the situation, ive just changed ISP from sky broadband to TalkTalk and i got into the game almost instantly. im not sure what the problem was to begin with but im glad its been ressolved for me, i suggest looking into peoples network speed and statistics.

[Ubi-Woofer]

Hey GhostReconPZB,

Glad to hear that the issue appears to be resolved for you after changing your ISP!

If issues start again, and you want to get back in touch to provide the information previously requested, you'll need to update your case from the support website in order for the team to receive the information. You can access your open cases from the "my cases" page here. If you click on the case reference number highlighted in blue, it should load up your existing case and allow you to add further files or comments.

[GhostReconPZB]

the support team for this game have been doing a great job and i appreciate how much help they are giving especially ubi-good and ubi-swaggins

[Ubi-Litten]

Thanks for providing this feedback, I will certainly make sure this is forwarded up the chain for you.

In the meantime, if you would like to provide any additional feedback or require further assistance, please feel free to let us know.

[GhostReconPZB]

i believe that being able to connect to the servers depends on ISP speed, my old ISP would work prior to tyranny however my ping was 100+ which is not good at all, however i got a faster ISP for my area (differents Internet service providers are faster depending on your area, the website for this "https://www.cable.co.uk/broadband/check-my-area/" ) however my new ISP runs quickly and leaves me with 0% packet loss in-game ping of 15 to 40 and download speed of 57 Mbps and at its best 80 Mbps. Hopefully this will help anyone still unable to connect.

[Ubi-Borealis]

i believe that being able to connect to the servers depends on ISP speed, my old ISP would work prior to tyranny however my ping was 100+ which is not good at all, however i got a faster ISP for my area (differents Internet service providers are faster depending on your area, the website for this "https://www.cable.co.uk/broadband/check-my-area/" ) however my new ISP runs quickly and leaves me with 0% packet loss in-game ping of 15 to 40 and download speed of 57 Mbps and at its best 80 Mbps. Hopefully this will help anyone still unable to connect.

Thanks for sharing your workaround, GhostReconPZB!