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  1. #1

    Trying to start The Hidden Ones DLC broke my save file, then my entire game.

    So I bought the Gold version. Played through the whole game without any issues.

    After getting all the trophies in the base game, I went to start the Hidden Ones DLC.

    I go to the NPC by the boat, get the prompt that this starts four years after the main story. I press accept and it goes to the load screen.

    It never gets past this screen. I've left it on for at least twenty minutes and have tried multiple times.

    I closed the game and started it again. Same thing.

    I hard reset the console and tried it again. Same thing.

    I rebuild the database.

    I restore licenses. Same thing.

    I sign out of PSN and back in again. Same thing.

    I tried New Game+, had to do the entire intro sequence then travel alllll the way there again due to having no fast travel points. Same thing.

    I uninstalled the entire game and downloaded it again. This time, I press X on the title screen and it goes to load with the "Checking for additional content..." screen before it gets to the main menu. This is now where it infinitely loads. It's not freezing, the Loading icon in the bottom right is still going.

    So now I can't even play any of the game, let alone the DLC.

    I don't think it's an issue with my console. I can play Odyssey just fine, and the Ezio Collection so I don't think it's an issue with UPlay.
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  2. #2
    Ubi-Ginge's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    2,991
    Hey Oncogene27 and welcome to the forums

    Can you double check that the content is installed
    If it is, and you're still having issues, can you please let us know.
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