1. #1

    !! Attention update 8.1 made game unplayable dx12 fix asap !!

    Okay so where do i begin.

    First We are asked to upload msinfo and dxdiag which is only possible by opening a ticket. Currently Ubisoft support require to contact them via Live-Chat which DOES NOT LET YOU upload any file. Is this a joke ?

    Game Update 8.1 made extremely unplayable. I crashed 3 times within 30 min. 5-10m / crash

    On previous update 8.0, It was much better,straight 3 hour sessions. I dont know HOW Blue-Byte studious fix this PLAGUE

    Copy pasted DxDiag

    Time of this report: 6/18/2020, 22:23:18
    Machine name: DESKTOP-JJCQC63
    Machine Id: {1EC4E6DB-9382-4E5D-A452-218011174005}
    Operating System: Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
    Language: English (Regional Setting: English)
    System Manufacturer: Gigabyte Technology Co., Ltd.
    System Model: Z390 AORUS XTREME
    BIOS: F5g (type: UEFI)
    Processor: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (16 CPUs), ~3.6GHz
    Memory: 16384MB RAM
    Available OS Memory: 16330MB RAM
    Page File: 6412MB used, 17340MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 120 DPI (125 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DirectX Database Version: Unknown
    DxDiag Version: 10.00.18362.0387 64bit Unicode
    Share this post

  2. #2
    Ubi-Litten's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Hi there, thanks fr getting in contact and sorry to hear you have experienced difficulty providing us with your systems files.

    If you are not able to submit these directly, any agent via our Live Chat service should be able to enable you to upload these files directly to them.

    You can also contact us via our social media accounts on Twitter or Facebook

    In he meantime, if you wish to provide further details of the issues you are experiencing we will certainly be able to get this looked into for you.
    Share this post