1. #1

    Changing game consoles

    Hi,

    I previously registered for the free trial of Just Dance on a borrowed Nintendo Switch (app was opened on my own Nintendo account). However, now I have bought my own Switch and returned the other Switch which I previously played on.

    Now I want to transfer the free trial over to my current Switch, but when I click the subscribe button, it just returns me to the main page. The app on my current switch is also opened on the same Nintendo account. In the Nintendo e-shop, it also states the current switch is not the primary console for this particular Nintendo account.

    Please advise on how to solve this issue.
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  2. #2
    UbiKoality's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Posts
    2,066
    Hello there! I'm afraid that once a free trial has been activated, Support is not able to pause or restart the trial, nor can we transfer the trial to a different device. I greatly apologize for the inconvenience this may cause!
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  3. #3
    Thanks for your reply!

    If I would like to purchase the subscription using my current device (i.e. the one that is not the primary console of my Nintendo account) using the same Ubisoft account that used the free trial, would it work fine?
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  4. #4
    UBI-Froggard's Avatar Ubisoft Support Staff EMEA
    Join Date
    Oct 2014
    Location
    UK
    Posts
    2,509
    Hey,

    Yes, that should work fine. You can change your primary console for the Switch too should you have any issues with that message.
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