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  1. #1

    Bought Far Cry Primal - APEX but no DLC

    Hi,

    I purchased Far Cry Primal Apex edition (Invoice ending in 0191), but there is no DLC.

    I have tried uninstalling/reinstalling both the game and the Epic Games Launcher, but the same thing happens. I click to install game, it installs fine. I reboot, and when I start up the game, there is no mention of the DLC, nor can I find a menu option to activate it.

    Is there something else I need to do?

    Thanks
     1 people found this helpful
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  2. #2

    Mesmo Problema

    Também comprei a versão delux, mas também não vejo menção alguma ao DLC, e além disso, quando acesso a aba do jogo mostra para comprar o DLC. Queria saber também o que está acontecendo.
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  3. #3
    UBI-Froggard's Avatar Ubisoft Support Staff EMEA
    Join Date
    Oct 2014
    Location
    UK
    Posts
    2,509
    Hey,

    This needs to be reported to Epic's support as they have provided you the wrong version. We have reported this internally too, as it seems to be happening with every purchase of this at the moment from their store.
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  4. #4

    Mesmo problema.

    Olá.

    Aconteceu comigo também.
    Entrei em contato com a Epic e eles disseram que com eles está correto e falou pra entrar em contato com a Ubisfot.
    O suporte da Ubisoft da respondeu que o que foi ativado na minha conta é diferente do que eu comprei e que eles estavam passando pra equipe de desenvolvimento esse problema.
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  5. #5
    Ubi-Karl's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    3,904
    Hey LehGZ,

    Thank you for reaching out and welcome to forums!

    Apologies for any inconvenience however is there any possibility you could translate your message to English, and we will do our best to assist you.

    Alternatively, if you prefer to contact us in your native language, can you visit our support website and submit a support ticket, where a member of our team will get back to you accordingly!
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  6. #6

    I bought far cry primal apex version but it doesn't have any dlc

    I have bought the Far Cry Primal Apex Edition on UPLAY STORE, but it didn't have any DLC. Can you guys help me?
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  7. #7
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
    Join Date
    Aug 2017
    Posts
    7,771
    Hi THIAGOCHAWPS,

    Thank you for contacting us.

    To help us look into this, if you haven't already, please speak with the Support Team through one of the channels below:
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  8. #8

    Same Issue, Epic were no help

    I have the same issue as the original poster, it appears the issue has not changed since. I have contacted epic games support but to no avail, they dont seem to understand the issue properly?
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  9. #9
    Ubi-Litten's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    2,021
    Hi there, sorry to hear you have experienced this. So we can get this looked into for you would you be able to contact us directly and provide an image showing the proof of purchase for this content but it not being available in your game.

    The fastest way to do this would be directly through our "Live Chat" service when this is available but you can also get in touch via our social media accounts on Twitter or Facebook if you have access to these services.
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  10. #10
    Hello
    I purchased Far Cry Primal Apex at Ubisoft Store but I cannot see additional content in Ubisoft Connect.
    I only have the Ultra HD Texture Pack and the Wenja Pack DLC is only an option to buy.
    N° 1022989864, Order date: 6/20/21.
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