Hi,
I purchased Far Cry Primal Apex edition (Invoice ending in 0191), but there is no DLC.
I have tried uninstalling/reinstalling both the game and the Epic Games Launcher, but the same thing happens. I click to install game, it installs fine. I reboot, and when I start up the game, there is no mention of the DLC, nor can I find a menu option to activate it.
Is there something else I need to do?
Thanks
Olá.
Aconteceu comigo também.
Entrei em contato com a Epic e eles disseram que com eles está correto e falou pra entrar em contato com a Ubisfot.
O suporte da Ubisoft da respondeu que o que foi ativado na minha conta é diferente do que eu comprei e que eles estavam passando pra equipe de desenvolvimento esse problema.
Hey LehGZ,
Thank you for reaching out and welcome to forums!
Apologies for any inconvenience however is there any possibility you could translate your message to English, and we will do our best to assist you.
Alternatively, if you prefer to contact us in your native language, can you visit our support website and submit a support ticket, where a member of our team will get back to you accordingly!
Hi THIAGOCHAWPS,
Thank you for contacting us.
To help us look into this, if you haven't already, please speak with the Support Team through one of the channels below:
Hi there, sorry to hear you have experienced this. So we can get this looked into for you would you be able to contact us directly and provide an image showing the proof of purchase for this content but it not being available in your game.
The fastest way to do this would be directly through our "Live Chat" service when this is available but you can also get in touch via our social media accounts on Twitter or Facebook if you have access to these services.