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  1. #11
    m_TG's Avatar Junior Member
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    Jun 2020
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    Originally Posted by Nekfu Go to original post
    Yes my pre-order was also refunded yesterday with no explanation. I see the Ubisoft store now lists the release as 2021 for the "Gold edition" and it no longer has a price.

    [Conversation with the Support removed]

    Since the interactions with support happen on a one-on-one basis, I removed this quote.

    As we can’t name a new release window and because there might be changes to some of the features of the game, we judged it was fairer to cancel preorders made on the Ubisoft Store and we advised our partners to do the same.

    Cheers,
    Ubi-Thorlof
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  2. #12
    Ove_Haithabu's Avatar Junior Member
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    Originally Posted by leckig Go to original post
    The strange thing is that this game was so close to release, like a month or so. And suddenly over a year of additional delay.
    Maybe Ubisoft had so many preorders that they decided they can put the price up by another EUR 10 or so. That would also explain why everyone got their money back and no new price displayed for now rather than just a delay like the last time. Just point out something in the game, declare it "a new feature which is really like a DLC" and justify the new price with that.
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  3. #13

    Rückerstattung

    Ich habe mein Geld noch nicht zurück erhalten , Es ist schade das so ein Spiel noch nicht auf dem Markt ist. Ich hatte mir schon ein Loch in den Bauch gefreut, das ich es bald spielen kann. Also meine Frage wann kann ich mit der Rückerstattung rechnen.
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  4. #14
    Ove_Haithabu's Avatar Junior Member
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    Good that I did not per-purchase. To buy games I use the rewards VISA gift cards we get at work for tax free bonus payments. If I would get a refund there I would no longer have the card a year later, or it's expired and then I can no longer use it anyway.
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  5. #15
    OlaHaldor's Avatar Member
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    This is only speculation, and I can only guess why the game is delayed further.

    It could be the result of COVID-19 and everyone working from home. Things go slower that way.

    It could also be a result of the closed test round they have had. Testers may have found so many glaring issues, requirements or wishes that the team have no choice but to take a few steps back in order to push for a better game and meet expectations of the players.

    It starts to remind me of the previous Settlers title at this point; it was eventually not branded as a Settlers game but as Heroes of.. something. Forgot the full name.


    I was ready to order at launch date despite my thoughts about the price point (as mentioned in a different post). Just gotta wait and see if it’s still a game I’d like to play.


    Edit
    Actually says so in their latest announcement
    “ over the last few months, while performing playtests and diary studies, one thing became clear: while we are on the right path to deliver a great game, we really want to deliver an exceptional gaming experience.”

    So the testers have indeed required or wished for change! Which in my interpretation is a good thing; the developers are listening.
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  6. #16
    I have the same problem. I received an email on 3rd July saying that I would be reimbursed during the next 14 days but nothing has happened. I have tried to create a support case but when I try to submit the case nothing seems to be happening. Very disappointing, especially as my son used to work for Ubisoft so I would prefer to be able to say good things about the company.
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