Hi! My free months trial ended today (jd2020) and when i tried to renew it i got an error code saying its not available i my region. (I live in sweden). Checked for primary consol setting and that my ubisoft account is linked, and its not available as an option i the eshop. But from what i can find in the FAQ there are limitations in china and some of south America, i find no information on any limitations for any part of europe. How can i get hold of a 1year dance pass for switch? Does anyone else have these problems?
/karin
I cant seem to ask ubisoft either... i get redirected from the English helpdesk to the one in swedish, then when i try to submit a support question it says they have cut down this service due to covid-19... please post here if you get a response!Originally Posted by jayt48 Go to original post
/karin
Hey,
Please be sure to link your Ubisoft and Switch accounts (https://ubi.li/xYBex) and set your Switch as the primary console (https://ubi.li/oDGAH).
If you're still having trouble, can you try contacting Support from this link? https://support.ubisoft.com/en-GB/Cases/New
Thanks
Thanks for your answer! I have checked that my account is linked, and that my console is the primary. i cant reach support because they keep sending me to the swedish page and it wont let me post a support ticket because of limitations due to covid 19. When i try to buy a dance pass through the game it gives med error code 2811-6001 and "software currently not available".Originally Posted by Black_Widow9 Go to original post
I'm thinking maybe i can reach support om Facebook?
Hey,Originally Posted by Grusfot Go to original post
From the Global Contact page, it doesn't look like there's a Support Facebook or Twitter for Switzerland. Let me see if I can get you some help.![]()
Thanks but i live in Sweden (see previous posts), just for information! Appreciate your help!Originally Posted by Black_Widow9 Go to original post
Hi GrusfotOriginally Posted by Grusfot Go to original post
Can I just ask have you already created a support ticket for this?
If so would it be possible to supply your case number and we will be happy to take a look for you.
Hey guys,Originally Posted by moonmonkey002 Go to original post
Thank you for your patience..
Would it be possible to try these steps:
First, go to the E-Store menu on Switch -> Search for Just Dance 2020 -> Select it -> Scroll down for Subscriptions, and Just Dance Unlimited should appear.
Please let us know if you have any trouble![]()