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  1. #1

    Multiplayer Crash with Custom Map

    Evening All,

    Whenever myself and my brother try play a custom map we have created together when we join the party/session the game puts us into the lobby for a second and then it all crashes. Works if either of us start the game despite both of us having the maps. If we use one that is already there in custom maps it works..

    My game instantly crashes no errors, my brother gets aclayers.dll

    Any ideas?
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  2. #2
    UbiChrisMANG's Avatar Community Representative
    Join Date
    Jun 2015
    Posts
    2,299
    Welcome to the forums murgy91! Our Support Team might be able to help with this. You can reach them in these ways:

    If you would like to submit a Support Ticket for help you can do so here:
    https://support.ubi.com

    You can also reach out to our Facebook and Twitter Support pages here:
    https://www.facebook.com/UbisoftSupport/
    https://twitter.com/UbisoftSupport
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  3. #3
    we tried that, its only live chat which is unavailable at this time Will try again tomorrow.
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  4. #4
    Ubi-Raziel's Avatar Ubisoft Support Staff
    Join Date
    Jan 2019
    Posts
    4,533
    Hello, I'm sorry for not seeing this support thread earlier!

    To start with, can you please specify which Settlers game you are trying to play together?

    Also to clarify, does the crashing only seem to occur with this 1 particular map, and when you both try to play?

    You mentioned your brother experiences an error with the above dll file, do you experience any particular error yourself?

    Thank you!
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