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  1. #1

    Having a problem with the map editor.

    I can't get the map editor to work. I've done some reading on it and found 3 things that should fix it. So, I updated my graphics driver, and updated Uplay to the latest realease. I went into the compatability mode for the editor and made the changes that were mentioned. The ruduced color made box is checked and the compatibilityis set for Windows XP SP3 and 16 bit color. It still doesn't work. When I try to open it I get this message."Unable to start the graphics engine. Chech whether Windows has been set to 16 bit color depth (65535 colors). You can find more information on the error in the log file."
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  2. #2
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Jan 2019
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    Originally Posted by Madsmurf65 Go to original post
    I can't get the map editor to work. I've done some reading on it and found 3 things that should fix it. So, I updated my graphics driver, and updated Uplay to the latest realease. I went into the compatability mode for the editor and made the changes that were mentioned. The ruduced color made box is checked and the compatibilityis set for Windows XP SP3 and 16 bit color. It still doesn't work. When I try to open it I get this message."Unable to start the graphics engine. Chech whether Windows has been set to 16 bit color depth (65535 colors). You can find more information on the error in the log file."
    Hello! I'm sorry you're unable to launch the map editor, we can discuss a solution for you.

    I have not yet been able to find any information on this error. Would it perhaps be possible to provide an image of the error message please?
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  3. #3
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  4. #4
    Ubi-Orion's Avatar Ubisoft Support Staff
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    Dec 2018
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    Originally Posted by CFCSports17 Go to original post
    Hey there.

    Thanks for the report and the screenshot. Can I ask you to ensure you've attempted each step suggested here first of all, please?
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