Reset stats and reissued club rewards (after server maintenance?) | Forums

[Hacienda1]

Hello all/Ubisoft team,

I would like to report that I have encountered a few issues. I launched Wildlands earlier today after the server maintenance downtime, and on launch, I noticed a number of overlay notifications telling me I had received Club rewards I had claimed previously. Furthermore, I noticed that my stats had been reset.

Looking at the Wildlands subreddit on Reddit, evidently other players have encountered similar issues. Some people have reported they've also gained amounts of prestige points possibly equivalent to what they had earned via. bosses & the tier system; however, I have not encountered this as I have only recently purchased the game and have been grinding sidequests - no bosses yet (I still don't really understand the reward system).

Here is a screenshot of my stats page - although my character is level 7 i.e. I've not put that much time in yet, I've evidently put more time than the 1 minute playtime (and 0 m spent driving etc.) showing across the stats. I wasn't able to get a screenshot of the club rewards popups as I had clicked around the menu for a moment before I realised something had gone wrong.

Thanks for your attention guys, wishing everyone safe and well.

P.S. Very late to Wildlands (still haven't finished AC Odyssey yet..) but I have been having a blast! The gameplay loop is a welcome way to pass time as my country is still in lockdown.

[Ubi-Raziel]

Hello all/Ubisoft team,

I would like to report that I have encountered a few issues. I launched Wildlands earlier today after the server maintenance downtime, and on launch, I noticed a number of overlay notifications telling me I had received Club rewards I had claimed previously. Furthermore, I noticed that my stats had been reset.

Looking at the Wildlands subreddit on Reddit, evidently other players have encountered similar issues. Some people have reported they've also gained amounts of prestige points possibly equivalent to what they had earned via. bosses & the tier system; however, I have not encountered this as I have only recently purchased the game and have been grinding sidequests - no bosses yet (I still don't really understand the reward system).

Here is a screenshot of my stats page - although my character is level 7 i.e. I've not put that much time in yet, I've evidently put more time than the 1 minute playtime (and 0 m spent driving etc.) showing across the stats. I wasn't able to get a screenshot of the club rewards popups as I had clicked around the menu for a moment before I realised something had gone wrong.

Thanks for your attention guys, wishing everyone safe and well.

P.S. Very late to Wildlands (still haven't finished AC Odyssey yet..) but I have been having a blast! The gameplay loop is a welcome way to pass time as my country is still in lockdown.

Hey! Thank you very much for making us aware of this, I did not realise this happened until reading this thread.

I have notified our production team, and gave them both discussions so we can start an investigation. We'll do everything we can to get this resolved!

I'm happy you're enjoying the game I honestly think it's a hidden gem. A large game filled with content, and it's even more fun with friends.

Thanks again for your help!

[Hacienda1]

Hi Ubi-Raziel,

You're very welcome, glad I could help. Thank you warmly for your quick reply. Having a great time with Wildlands, really hits the spot; wish I discovered it earlier. Looking forward to Ubisoft Forward in next month.

If this is helpful: although it seemed to one-off re-trigger my club rewards as I mentioned before, it has not reset my club challenges or achievements.

Please let me know if I can help the production team with further information/screenshots etc.if that would be helpful.

Wishing everyone safe and well!

[Ubi-Spud]

Thanks for the updated information, Hacienda1! We'll let you know if anything else is required.

Glad you're enjoying the game, and I'm also very excited for our event. Hell, even when you work for a game company, E3 season is still like Christmas!

[Ubi-Raziel]

Hello again Hacienda1,

I now have a bit more information for you!

We can confirm there was indeed small data corruption from the maintenance and some stats were lost. Our dev team investigated fully and I'm sorry to say this lost data is unrecoverable.

Thankfully no save progress should be affected, only stats, however we appreciate this is not ideal. Everything will be done to prevent this from happening again!