1. #1

    Server certificate expired

    I tried loading the justdancenow website on my smart tv, and for the past 2 days I've been getting the message 'server certificate expired'. If I managed to continue onto the website, the room doesn't load. Help please.
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  2. #2

    I have the same issue here :(

    I have the same issue here
    Smart TV LG - WebOS
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  3. #3
    UBI-Froggard's Avatar Ubisoft Support Staff EMEA
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    Oct 2014
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    UK
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    2,509
    Hey,

    Sorry to hear you've been having this issue. Are you able to just access it fine from your phone, tablet or computer though?
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  4. #4
    Yes, I'm able to access using my phone, and currently using my laptop as the screen. The TV is still unable to load the website to be used as the screen.
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  5. #5
    Hello, did you have a solution ?, I have the same problem LG Smart TV, only with the page of justdance.com, support does not give me solutions
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  6. #6
    No solution yet. I'm using LG TV as well.
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  7. #7
    Ubi-Woofer's Avatar Ubisoft Support Staff
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    Aug 2019
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    Hello all,

    Can you please confirm the version of the app you are trying to use if using a Smart TV, or if using the browser directly, can you tell me which browser and the version of the TV software you are running? Which exact make and model of Smart TV are you using and experiencing these issues on?

    Please check that the application, the TV browser, and the TV software itself is fully-updated first of all.
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  8. #8
    [LG] webOS TV - 32LJ550D
    Software Version: 05.80.35
    Browser version: It's not possible to know, it's a type of Chrome browser but for TV's

    Edit 1: I started to do some research and found that Chrome version uses my LG Smart TV: Here this
    https://drive.google.com/file/d/15TE...w?usp=drivesdk
    Apparently it's a version of Chrome 38.0.2125.122 For Smart TV's

    Edit 2: It's a version of Chrome for Smart TV's, I hope this issue is next fixed, thank you very much
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  9. #9
    Ubi-Woofer's Avatar Ubisoft Support Staff
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    Aug 2019
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    United Kingdom
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    Hey mijucama,

    Thanks providing this information in this thread.

    As advised in this alternative thread for issues with the SSL, I've reached out to the Just Dance Now team to confirm whether the webOS browser is compatible with Just Dance Now, or if it is unsupported. I'll update that thread as soon as I have any more information to share.
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  10. #10

    Cant play justdance in my LG Smart Tv

    Hi same issues here. We subscribed just dance for one year and then this happened we’re very disappointed because we cannot use the just dance directly to our tv. We need to used laptop and mirrored and there’s a delay. This is frustrating. I hope we will get updates about this
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