I bought far cry 5 gold edition in epic games store, and I got far cry 3.
But it seems that my far cry 3 copy isn't deluxe version.
For example, I can't find bonus missions and can't find the guide artbook or sound track files in installed folder.
What shoud I do?
And when we contact Epic games player support,they direct us to ubisoft support.Originally Posted by pul_kit Go to original post
No one had received far cry 3 initially,but after raising ticket in Epic games player support we got Far cry 3 standard editionOriginally Posted by IzanamiMS Go to original post
instead of deluxe edition. That's what we are complaining about now.
Hey there.Originally Posted by IzanamiMS Go to original post
The Epic team are aware of this issue where FC3 isn't added immediately after purchasing the game. They do a run once a week to identify and issue the game to players affected so if you haven't received it within 7 days I'd recommend opening a support case with Epic so they can resolve this for you.
I checked your account and you do own the Season Pass and should see everything included with it in game. Let us know if anything's missing.Originally Posted by hecluro Go to original post
The reply I got from Epic Support. Clearly Ubisoft is the culprit here. They have no communication with Epic at all to provide correct version of game.
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Epic Games Player Support
June 08, 2020, 14:23 +0000 | Conversation ID: #33314501
Hello there,
I see that another agent had escalated your ticket to a higher level of support and your case has made its way to me. My name is India November and it's a great pleasure to meet you.
First of all, I would like to apologize for the delay in my response. We are currently dealing with the huge volume of tickets and are working hard to handle them in a timely manner. Thank you for your understanding regarding this!
I understand that you have purchased the Far Cry 5 Gold Edition which includes the Season Pass and you have expected to receive the Deluxe Version of Far Cry 3 with your purchase. I get that this might not be what you were hoping to hear, but the Standard Edition of Far Cry 3 is advertised with the Far Cry 5 Season Pass purchase on the Epic Games Store. Please visit this link for more information: https://www.epicgames.com/store/en-U...-5/season-pass
I truly hope you understand our position, as it is never our intention to make you feel as if you're being mistreated or that your request is being ignored.
Your understanding and patience are highly appreciated. Thank you for being a part of our awesome community!
If you encounter any issues in the future or simply want to get clarification about something, feel free to reach back to us and our team will be happy to try assisting you!
Regards,
India November