1. #1

    Acorn issues

    Fed up ssdd way to go ubisoft thanks for nothing
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  2. #2
    Torron1979's Avatar Junior Member
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    Jul 2015
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    Same here. Got no response yet and still no acorns.They really should fix their stuff or atleast give a proper response other than the standard replies
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  3. #3
    I have the same problem i can just wait what is going on here.?
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  4. #4
    UBI-Froggard's Avatar Ubisoft Support Staff EMEA
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    @silvercrille I just responded to your thread about this.

    @Torron1979 please can you submit a support ticket with images of your purchase attached? It needs to show your email address in the image too.

    @MythicTANKAMUS please can you update your ticket with screenshots from the Xbox website showing you purchase of the missing acorns, and one of your purchase history? You'll need to have your email address showing in the top right of the website so we can verify its from your account.
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  5. #5
    Originally Posted by UBI-Froggard Go to original post
    @silvercrille I just responded to your thread about this.

    @Torron1979 please can you submit a support ticket with images of your purchase attached? It needs to show your email address in the image too.

    @MythicTANKAMUS please can you update your ticket with screenshots from the Xbox website showing you purchase of the missing acorns, and one of your purchase history? You'll need to have your email address showing in the top right of the website so we can verify its from your account.
    I have already submitted all the purchase tickets as well as my current acorn balance I'm not resubmitting shouldn't have to last time was given the usual connection issues run around which btw none of them worked here an idea get ubisoft to refund or gimme the acorns.
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  6. #6
    Ubi-Viral's Avatar Ubisoft Support Staff
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    Originally Posted by MythicTANKAMUS Go to original post
    I have already submitted all the purchase tickets as well as my current acorn balance I'm not resubmitting shouldn't have to last time was given the usual connection issues run around which btw none of them worked here an idea get ubisoft to refund or gimme the acorns.
    We simply ask that you submit your screenshots as we were not aware if you had done so or not already. You will be contacted as soon as possible via your support ticket.

    Thank you.
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  7. #7

    It's now 14 days after payment and still no acorns

    It has been 14 days for me and still no acorns, contacted ubisoft 6 times still no answer as to what the problem is, not even one email off the " team " it has been escalated to.
    I have provided 6 photos of the requested proof of purchase on the account yet still nothing.
    It is a service that I have payed for and not received.
    Is anyone actually working on this?
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  8. #8
    Ubi-Orion's Avatar Ubisoft Support Staff
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    Originally Posted by The_Sultan_ Go to original post
    It has been 14 days for me and still no acorns, contacted ubisoft 6 times still no answer as to what the problem is, not even one email off the " team " it has been escalated to.
    I have provided 6 photos of the requested proof of purchase on the account yet still nothing.
    It is a service that I have payed for and not received.
    Is anyone actually working on this?
    Hey there.

    I'm sorry for the delay in getting back to you on this case. It looks like one of my colleagues re-escalated your case yesterday to the Trials team so you should receive a response on this shortly.
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  9. #9
    Hello and thank you for your reply.
    However that's what they have been saying to me since the 21st may and it's now 5th June and I feel like it's not getting anywhere eventhough I have provided 6 photos that prove the purchase to the account.
    No one has been able to even tell me the reason why this instant micro transaction didnt give me the acorns, are you able to say what the cause is?
    Also is this likely to happen again because if this is how it will be then I'm not likely to purchase again?
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  10. #10
    Ubi-Karl's Avatar Ubisoft Support Staff
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    Originally Posted by The_Sultan_ Go to original post
    Hello and thank you for your reply.
    However that's what they have been saying to me since the 21st may and it's now 5th June and I feel like it's not getting anywhere eventhough I have provided 6 photos that prove the purchase to the account.
    No one has been able to even tell me the reason why this instant micro transaction didnt give me the acorns, are you able to say what the cause is?
    Also is this likely to happen again because if this is how it will be then I'm not likely to purchase again?
    Hey The_Sultan_,

    Thanks for getting back to us there, and I am sorry to hear that this was taking longer than expected.

    After having a closer look, I can see that Acorn has been added to your account, therefore when you will have a moment, try logging in, and see if you can locate it.

    In regards to going forward, this shouldn't really ever happen again, and is most certainly not the expected behavior, therefore our apologies about the inconvenience this has caused.
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