1. #1

    Just Dance controller app not working

    Hi there - my Just Dance controller app no longer works with my PS4. I have uninstalled and reinstalled the app a few times, and restarted my phone, but it keeps crashing. Sometimes I can choose a song but then it crashes before it starts but mostly I don’t get that far. I get the error message on my TV screen ‘all phone devices have been disconnected. Please reconnect one to continue’. I’m on iOS 13.5 now. I’ve looked for an app update but there doesn’t seem to be anything. Is there a timescale for a fix?
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  2. #2
    Ubi-TheBerry's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,971
    Hello DrLise,

    I'm sorry to hear you're having problems linking the Just Dance app to your PS4.

    We do have a Support Article with multiple areas to check and some troubleshooting steps, you can access it here;

    https://support.ubisoft.com/en-GB/fa...itch-JD2018#q1

    If the issue still persists I'd suggest uninstalling and reinstalling the app
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