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  1. #1

    Bought the crew 2 silver credit pack but never got credited

    4 days ago I bought the crew 2 silver CC pack.My account is connected to steam so I used steam wallet to buy it.But i still haven't received my CC.I contacted support they said they'll refund but they still haven't refunded or given me my cc.Pls help
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  2. #2
    UBI-Froggard's Avatar Ubisoft Support Staff EMEA
    Join Date
    Oct 2014
    Location
    UK
    Posts
    2,509
    Hey,

    I can see you have 2 bronze crew credits packs on your account on the 19th and 20th May. I will reply to your case in a moment.
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  3. #3

    Purchased cc from the play station store but have yet to receive it

    I am extremely frustrated that i bought cc and have not received it username:imnotserv
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  4. #4
    Ubi-Karl's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    3,904
    Hey imnotserv, thanks for reaching out, welcome to forums and I am sorry to hear about the issue you're having.

    Please note that in some instances, it can take up to 24 hours for your credits to be added in-game, however should content remain missing, we will be more than happy to take a look at it, therefore when you have a chance, get through to us via one of the channels below (based on your personal preference) as well as send us full and uncropped screenshot showing showing your record of purchase, and we will get back to you as soon as possible!

    1. Support website
    2. Facebook
    3. Twitter

    Should you have any questions, let us know!
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  5. #5
    Sal.I bought on 17.03.2021 SILVER CREDITS PACK and I did not receive anything CC .What is the cause. Thank you.cristres
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  6. #6
    Ubi-Thrupney's Avatar Ubisoft Support Staff
    Join Date
    Mar 2021
    Posts
    634
    Hi cristres, welcome to the forums - thanks for reaching out about this!

    We'll need to take a closer look at your account to investigate this for you. We can't do that from here on the forums so please reach out via one of the methods below.

    Support website
    Facebook
    Twitter

    Our account teams will be happy to help
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