Junior Member
Kupiłem grę w sklepie internetowym Epic Games store to ukończonej instalacji na tej platformie i kliknięciu aby się uruchomiła musiałem zainstalować waszą aplikację i zainstalowałem ale ku mojemu zdziwieniu musiałem pobierać grę od nowa choć na Epic Games jest pobrana. Czy mogę jakoś zamienić pliki by nie było konieczne pobieranie drugi raz?
Ubisoft Support Staff
Hey there, thanks for getting in touch!
We are able to offer Support in English at the moment. Please translate your message, and I will be happy to help!
Junior Member
Hi,when I have a mission not to be detected: when I am detected I appear back but a Santa Blanca helicopter with snipers arrives and shoots at me and shows me that I was detected and again when I appear, the helicopter arrives again and again. But when resets the game, it happens again.
Please,i need help
Ubisoft Support Staff
Thanks for your response gamerB0B!
Could you clarify which particular mission are you referring to? Also, does this occur only with a single mission or multiple ones?
Finally, is there any possibility you could forward us video footage showing this?
Junior Member
I bought the game in the Epic Games store online store and completed the installation on this platform and clicked to start it, I had to install your application and installed, but to my surprise I had to download the game again although it is downloaded on Epic Games. Can I swap files somehow so that I don't need to download a second time?
First post translated via Google Translate.
Ubisoft Support Staff
Hey!
We are aware of multiple players experiencing this issue and we are actively looking into it.
We do apologise about the inconvenience this is causing in the meantime.
