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  1. #1

    error code 10011

    Hi! I get ctd when i run guerilla mode and i want to get back to the main menu my game crashes and it says that failed to launch the game(error code 10011) what can i do with it? Strangely the main campaign is not effected from this.
    Any help?
    PS.: i got the steam version
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  2. #2
    Ubi-Spud's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    3,226
    Hey there blaberus1234, welcome to the forums!

    I'm sorry that you're getting this crash, especially in very specific circumstances. Can you please ensure all of your driver are up to date, and then verify your game files:

    1. Restart your computer and launch Steam
    2. From the Library section, right-click on the game and select Properties from the menu.
    3. Select the Local files tab and click the Verify integrity of game files... button.
    4. Steam will verify the game's files - this process may take several minutes.

    After this, perform a clean boot and test.

    If the issue persists, please run through the other steps in this guide.
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  3. #3
    well i tried everything and still getting ctd....
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  4. #4
    UBI-Froggard's Avatar Ubisoft Support Staff EMEA
    Join Date
    Oct 2014
    Location
    UK
    Posts
    2,509
    Hey blaberus1234,

    Sorry to hear about your issue with the error code and crash.

    First of all, we would suggest to try the steps found here but for issues like this we really need to be able to look at your system files to help see what may be causing it.

    Another good thing to try is to close Uplay, go to your cache folder in your Uplay directory and rename your cache folder to something like "cachebackup". Then see if you still have an issue.

    If you have done those steps, please could you submit them through a support ticket.

    You can find instructions on how to create the files and attach them to your ticket at the bottom of the first link.

    You can post your ticket number here once you have done this and we can have a look through them, but you will also get a reply from someone by email.
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  5. #5
    hi heres my dxdiag and msinfo files
    ------------------
    System Information
    ------------------
    Time of this report: 5/20/2020, 15:58:27
    Machine name: USER-PC
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.161011-0600)
    Language: Hungarian (Regional Setting: Hungarian)
    System Manufacturer: To Be Filled By O.E.M.
    System Model: To Be Filled By O.E.M.
    BIOS: BIOS Date: 11/11/13 11:38:28 Ver: 04.06.05
    Processor: Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz (4 CPUs), ~3.5GHz
    Memory: 8192MB RAM
    Available OS Memory: 8122MB RAM
    Page File: 3969MB used, 12273MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode
    DxDiag Previously: Crashed in system information (stage 4) & DirectShow (stage 1). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce GTX 750 Ti
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 750 Ti
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_1380&SUBSYS_362D1458&REV_A2
    Display Memory: 4095 MB
    Dedicated Memory: 1984 MB
    Shared Memory: 2111 MB
    Current Mode: 1366 x 768 (32 bit) (60Hz)
    Monitor Name: Általános nem PnP képernyő
    Monitor Model: unknown
    Monitor Id:
    Native Mode: unknown
    Output Type: HD15
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
    Driver File Version: 26.21.0014.4587 (English)
    Driver Version: 26.21.14.4587
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 4/12/2020 21:06:04, 22226656 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71E3E-50C0-11CF-0366-231618C2D735}
    Vendor ID: 0x10DE
    Device ID: 0x1380
    SubSys ID: 0x362D1458
    Revision ID: 0x00A2
    Driver Strong Name: oem28.inf:NVIDIA_Devices.NTamd64.6.1:Section073:26 .21.14.4587ci\ven_10de&dev_1380
    Rank Of Driver: 00E62001
    Video Accel:
    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    -------------
    Sound Devices
    -------------
    Description: Hangszórók (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_18491151& REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.7373 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 1/9/2015 18:57:51, 4263128 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Realtek Digital Output (Realtek High Definition Audio)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_18491151& REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.7373 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 1/9/2015 18:57:51, 4263128 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    -------------------
    DirectInput Devices
    -------------------
    Device Name: Egér
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Billentyűzet
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: HID-szabványnak megfelelő fogyasztói vezérlőeszköz
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x04F3, 0x0103
    FF Driver: n/a

    Device Name: HID-szabványnak megfelelő eszköz
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x04F3, 0x0103
    FF Driver: n/a

    Device Name: Trust GXT mouse
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x145F, 0x01AD
    FF Driver: n/a

    Device Name: Trust GXT mouse
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x145F, 0x01AD
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB gyökérhub
    | Vendor/Product ID: 0x8086, 0x8C2D
    | Matching Device ID: usb\root_hub20
    | Service: usbhub
    |
    +-+ Generic USB Hub
    | | Vendor/Product ID: 0x8087, 0x8008
    | | Location: Port_#0001.Hub_#0001
    | | Matching Device ID: usb\class_09
    | | Service: usbhub

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + HID billentyűzet eszköz
    | Vendor/Product ID: 0x04F3, 0x0103
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + HID billentyűzet eszköz
    | Vendor/Product ID: 0x145F, 0x01AD
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + Terminálkiszolgáló - billentyűzet-illesztőprogram
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
    + HID-kompatibilis egér
    | Vendor/Product ID: 0x145F, 0x01AD
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    |
    + Terminálkiszolgáló - egér-illesztőprogram
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD

    --------------
    System Devices
    --------------
    Name: High Definition Audio hangvezérlő
    Device ID: PCI\VEN_8086&DEV_8C20&SUBSYS_11511849&REV_05\3&115 83659&0&D8
    Driver: n/a

    Name: High Definition Audio hangvezérlő
    Device ID: PCI\VEN_10DE&DEV_0FBC&SUBSYS_362D1458&REV_A1\4&636 38AD&0&0108
    Driver: n/a

    Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #4 - 8C16
    Device ID: PCI\VEN_8086&DEV_8C16&SUBSYS_8C161849&REV_D5\3&115 83659&0&E3
    Driver: n/a

    Name: Intel(R) Z87 LPC Controller - 8C44
    Device ID: PCI\VEN_8086&DEV_8C44&SUBSYS_8C441849&REV_05\3&115 83659&0&F8
    Driver: n/a

    Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #1 - 8C10
    Device ID: PCI\VEN_8086&DEV_8C10&SUBSYS_8C101849&REV_D5\3&115 83659&0&E0
    Driver: n/a

    Name: Intel(R) Management Engine Interface
    Device ID: PCI\VEN_8086&DEV_8C3A&SUBSYS_8C3A1849&REV_04\3&115 83659&0&B0
    Driver: n/a

    Name: Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller
    Device ID: PCI\VEN_8086&DEV_8C02&SUBSYS_8C021849&REV_05\3&115 83659&0&FA
    Driver: n/a

    Name: Intel(R) USB 3.0 eXtensible Host Controller
    Device ID: PCI\VEN_8086&DEV_8C31&SUBSYS_8C311849&REV_05\3&115 83659&0&A0
    Driver: n/a

    Name: Intel(R) Xeon(R) processor E3-1200 v3/4th Gen Core processor PCI Express x16 Controller - 0C01
    Device ID: PCI\VEN_8086&DEV_0C01&SUBSYS_0C011849&REV_06\3&115 83659&0&08
    Driver: n/a

    Name: Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D
    Device ID: PCI\VEN_8086&DEV_8C2D&SUBSYS_8C2D1849&REV_05\3&115 83659&0&D0
    Driver: n/a

    Name: Intel(R) 4th Gen Core processor DRAM Controller - 0C00
    Device ID: PCI\VEN_8086&DEV_0C00&SUBSYS_0C001849&REV_06\3&115 83659&0&00
    Driver: n/a

    Name: Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26
    Device ID: PCI\VEN_8086&DEV_8C26&SUBSYS_8C261849&REV_05\3&115 83659&0&E8
    Driver: n/a

    Name: Killer e2200 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
    Device ID: PCI\VEN_1969&DEV_E091&SUBSYS_E0911849&REV_10\4&2AF 7FC6&0&00E3
    Driver: n/a

    Name: Synaptics SMBus Driver
    Device ID: PCI\VEN_8086&DEV_8C22&SUBSYS_8C221849&REV_05\3&115 83659&0&FB
    Driver: n/a

    Name: NVIDIA GeForce GTX 750 Ti
    Device ID: PCI\VEN_10DE&DEV_1380&SUBSYS_362D1458&REV_A2\4&636 38AD&0&0008
    Driver: n/a

    ---------------
    EVR Power Information
    ---------------
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
    Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
    Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
    PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0
    Share this post

  6. #6
    Ubi-Viral's Avatar Ubisoft Support Staff
    Join Date
    Oct 2015
    Posts
    3,187
    Originally Posted by blaberus1234 Go to original post
    hi heres my dxdiag and msinfo files
    ------------------
    System Information
    ------------------
    Time of this report: 5/20/2020, 15:58:27
    Machine name: USER-PC
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.161011-0600)
    Language: Hungarian (Regional Setting: Hungarian)
    System Manufacturer: To Be Filled By O.E.M.
    System Model: To Be Filled By O.E.M.
    BIOS: BIOS Date: 11/11/13 11:38:28 Ver: 04.06.05
    Processor: Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz (4 CPUs), ~3.5GHz
    Memory: 8192MB RAM
    Available OS Memory: 8122MB RAM
    Page File: 3969MB used, 12273MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode
    DxDiag Previously: Crashed in system information (stage 4) & DirectShow (stage 1). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce GTX 750 Ti
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 750 Ti
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_1380&SUBSYS_362D1458&REV_A2
    Display Memory: 4095 MB
    Dedicated Memory: 1984 MB
    Shared Memory: 2111 MB
    Current Mode: 1366 x 768 (32 bit) (60Hz)
    Monitor Name: Általános nem PnP képernyő
    Monitor Model: unknown
    Monitor Id:
    Native Mode: unknown
    Output Type: HD15
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
    Driver File Version: 26.21.0014.4587 (English)
    Driver Version: 26.21.14.4587
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 4/12/2020 21:06:04, 22226656 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71E3E-50C0-11CF-0366-231618C2D735}
    Vendor ID: 0x10DE
    Device ID: 0x1380
    SubSys ID: 0x362D1458
    Revision ID: 0x00A2
    Driver Strong Name: oem28.inf:NVIDIA_Devices.NTamd64.6.1:Section073:26 .21.14.4587ci\ven_10de&dev_1380
    Rank Of Driver: 00E62001
    Video Accel:
    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    -------------
    Sound Devices
    -------------
    Description: Hangszórók (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_18491151& REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.7373 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 1/9/2015 18:57:51, 4263128 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Realtek Digital Output (Realtek High Definition Audio)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_18491151& REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.7373 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 1/9/2015 18:57:51, 4263128 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    -------------------
    DirectInput Devices
    -------------------
    Device Name: Egér
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Billentyűzet
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: HID-szabványnak megfelelő fogyasztói vezérlőeszköz
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x04F3, 0x0103
    FF Driver: n/a

    Device Name: HID-szabványnak megfelelő eszköz
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x04F3, 0x0103
    FF Driver: n/a

    Device Name: Trust GXT mouse
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x145F, 0x01AD
    FF Driver: n/a

    Device Name: Trust GXT mouse
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x145F, 0x01AD
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB gyökérhub
    | Vendor/Product ID: 0x8086, 0x8C2D
    | Matching Device ID: usb\root_hub20
    | Service: usbhub
    |
    +-+ Generic USB Hub
    | | Vendor/Product ID: 0x8087, 0x8008
    | | Location: Port_#0001.Hub_#0001
    | | Matching Device ID: usb\class_09
    | | Service: usbhub

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + HID billentyűzet eszköz
    | Vendor/Product ID: 0x04F3, 0x0103
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + HID billentyűzet eszköz
    | Vendor/Product ID: 0x145F, 0x01AD
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + Terminálkiszolgáló - billentyűzet-illesztőprogram
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
    + HID-kompatibilis egér
    | Vendor/Product ID: 0x145F, 0x01AD
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    |
    + Terminálkiszolgáló - egér-illesztőprogram
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD

    --------------
    System Devices
    --------------
    Name: High Definition Audio hangvezérlő
    Device ID: PCI\VEN_8086&DEV_8C20&SUBSYS_11511849&REV_05\3&115 83659&0&D8
    Driver: n/a

    Name: High Definition Audio hangvezérlő
    Device ID: PCI\VEN_10DE&DEV_0FBC&SUBSYS_362D1458&REV_A1\4&636 38AD&0&0108
    Driver: n/a

    Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #4 - 8C16
    Device ID: PCI\VEN_8086&DEV_8C16&SUBSYS_8C161849&REV_D5\3&115 83659&0&E3
    Driver: n/a

    Name: Intel(R) Z87 LPC Controller - 8C44
    Device ID: PCI\VEN_8086&DEV_8C44&SUBSYS_8C441849&REV_05\3&115 83659&0&F8
    Driver: n/a

    Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #1 - 8C10
    Device ID: PCI\VEN_8086&DEV_8C10&SUBSYS_8C101849&REV_D5\3&115 83659&0&E0
    Driver: n/a

    Name: Intel(R) Management Engine Interface
    Device ID: PCI\VEN_8086&DEV_8C3A&SUBSYS_8C3A1849&REV_04\3&115 83659&0&B0
    Driver: n/a

    Name: Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller
    Device ID: PCI\VEN_8086&DEV_8C02&SUBSYS_8C021849&REV_05\3&115 83659&0&FA
    Driver: n/a

    Name: Intel(R) USB 3.0 eXtensible Host Controller
    Device ID: PCI\VEN_8086&DEV_8C31&SUBSYS_8C311849&REV_05\3&115 83659&0&A0
    Driver: n/a

    Name: Intel(R) Xeon(R) processor E3-1200 v3/4th Gen Core processor PCI Express x16 Controller - 0C01
    Device ID: PCI\VEN_8086&DEV_0C01&SUBSYS_0C011849&REV_06\3&115 83659&0&08
    Driver: n/a

    Name: Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D
    Device ID: PCI\VEN_8086&DEV_8C2D&SUBSYS_8C2D1849&REV_05\3&115 83659&0&D0
    Driver: n/a

    Name: Intel(R) 4th Gen Core processor DRAM Controller - 0C00
    Device ID: PCI\VEN_8086&DEV_0C00&SUBSYS_0C001849&REV_06\3&115 83659&0&00
    Driver: n/a

    Name: Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26
    Device ID: PCI\VEN_8086&DEV_8C26&SUBSYS_8C261849&REV_05\3&115 83659&0&E8
    Driver: n/a

    Name: Killer e2200 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
    Device ID: PCI\VEN_1969&DEV_E091&SUBSYS_E0911849&REV_10\4&2AF 7FC6&0&00E3
    Driver: n/a

    Name: Synaptics SMBus Driver
    Device ID: PCI\VEN_8086&DEV_8C22&SUBSYS_8C221849&REV_05\3&115 83659&0&FB
    Driver: n/a

    Name: NVIDIA GeForce GTX 750 Ti
    Device ID: PCI\VEN_10DE&DEV_1380&SUBSYS_362D1458&REV_A2\4&636 38AD&0&0008
    Driver: n/a

    ---------------
    EVR Power Information
    ---------------
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
    Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
    Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
    PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0
    Thank you for your reply. We do need these in a support case please as .txt files. You can find how to do this here.
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