1. #1

    What's the problem with servers?

    I try to enter many times to the app and it says "check your connection" but I check, turn off, etc and it doesn't work. Help, I just buy my vip.
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  2. #2
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
    Join Date
    Aug 2017
    Posts
    7,771
    Hi Ariana2725,

    Are you still seeing this, or have you been able to connect again now?

    Please make sure you have the latest version available for your Browser and Flash if playing on a PC. We also advise players to regularly empty the Browser's cache, in order to get rid of unnecessary load files. Also, please make sure you have the latest version of the App installed on your device.

    We would also advise restarting your internet connection if you are on a mobile device.

    - Android Devices: Please close down the app by pressing the 'Back' button. If your device does not have a back button, please kill the task through the task manager.
    - Apple Devices: Please close down the app via the Home screen. To do this, double tap the Home button and slide the screen of the app up.

    Then, disable and re-enable your internet connection.
    Restart your device.
    With an internet connection, please load up the app, allow 1 minute for the app to connect.

    If you are still having connectivity issues, please try using a different connection, also try multiple Wi-Fi networks and mobile network (if available).

    Your home Internet can be restarted simply by turning off the Modem/Router and turning it back on after 10 secs.
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