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  1. #1

    Direct X "Present Not Found"

    I have been experiencing Direct X errors. "Present not found" when playing Anno1800. These only occur in Anno1800. They appear to be random and I cannot find a way to successfully replicate them in any meaningful manner. I could be in any instance of the world where these occur. I can attach a screenshot at a later time if required. I have reinstalled Anno completely through the Uplay launcher. I have only played in DirectX 12 so I cannot say if this occurs in Direct X 11. All my drivers for all devices and components are upto date. I have tried searching for a cure for this and I have yet to find one.

    My DirectX and MSinfo's report no errors. I can't report this via the normal support channels because of the lergy.

    If anyone knows of any cure to this any help would be appreciated. I can only play it for between 30-60 minutes in a single stint and I need my anno fix.

    You guys and gals are doing great with the situation that is upon us.

    System more than meets the recommended specs.

    Intel 6600k
    EVGA 1080ti FTW3 Hydrocopper.
    16Gb Corsair Dom-Plat 3000
    4TB in raid 0 (2 x 2TB WB Black) <- Game here
    Samsung 960Evo M.2 Nvme 250Gb (Boot Drive)
    Creative Soundblaster Z
    There are other components I can add but non relevant such as fan, rgb controllers and what not.
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  2. #2
    UbiChrisMANG's Avatar Community Representative
    Join Date
    Jun 2015
    Posts
    2,299
    Hello! Our Support Team can take a look at this for you, they may be able to help. You can reach Support in these ways:

    If you would like to submit a Support Ticket for help you can do so here:
    https://support.ubi.com

    You can also reach out to our Facebook and Twitter Support pages here:
    https://www.facebook.com/UbisoftSupport/
    https://twitter.com/UbisoftSupport
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  3. #3
    @UbiChrisMANG That was my first port of call to report this issue but it says on the page that they had disabled the email form and only webchat is available. Unfortunatly Webchat was also unavailable. So thats why I posted here. I would love to get a support ticket raised.

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  4. #4
    UbiChrisMANG's Avatar Community Representative
    Join Date
    Jun 2015
    Posts
    2,299
    The Facebook and Twitter Support sites are still operating (Twitter Support is currently on limited hours but are posting that these are the times available: "Temporary Twitter operating hours: 1pm - 4am UTC / 9am - 12am ET"), so try those options next :-)

    https://www.facebook.com/UbisoftSupport/
    https://twitter.com/UbisoftSupport
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  5. #5
    I've been experiencing the same. I just bought the game, so it really annoys me that I can't play it properly. There are periods the game goes without crashes, but seems as soon as some dialogue appears over some other screen, I get this error and a crash to desktop.
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  6. #6
    I have done a complete re-install of windows and renewed all my drivers so I have a clean install of everything.
    Played for about an hour and was getting the some needs sorted. Investors can be a proper pain.
    And boop. Direct X crash. Got a screenshot this time.
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  7. #7
    have you found any solution?

    this comes up after playing like for 1-2hours of gameplay. and i cant play the game if this pops up

    and i need to play other games or just wait for couple of hours and i can play again for 1-2 hours. WTF?

    are you serious? i just bought the game due to covid. i was hoping i can enjoy a new game
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  8. #8
    Ubi-Orion's Avatar Ubisoft Support Staff
    Join Date
    Dec 2018
    Posts
    2,324
    Hey there folks!

    Can I ask you all if you haven't already done so to ensure you've attempted each step suggested at this linkhere , please? If the issue persists after doing so please open a support case via either live chat or by speaking to one of our support agents directly on our social media channels and we'll create one for you. If I can also ask you to provide two system reports that will assist us in identifying any potential cause too. The reports we need from you are:

    MSInfo
    DxDiag

    Thanks!
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  9. #9
    i fix mine.

    after cleaning my cpu



    i think this game is super duper high temp cpu gaming.


    cause i played other games in ultra mode and it was ok. before i played this game
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  10. #10
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
    Join Date
    Aug 2017
    Posts
    7,771
    We're glad to hear you were able to get that resolved, thanks for the update!

    Let us know if you run into any further issues.
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