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  1. #1

    Still trial version after purchasing the game

    As the title says, I have bought the game and it still keeps telling me that I should buy it. Even in the game I get the time I have left.
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  2. #2
    Stenbern's Avatar Senior Member
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    Jan 2018
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    Originally Posted by saga_88 Go to original post
    As the title says, I have bought the game and it still keeps telling me that I should buy it. Even in the game I get the time I have left.
    Try to uninstall the trail version.
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  3. #3
    Originally Posted by Stenbern Go to original post
    Try to uninstall the trail version.
    I have uninstalled the game and it still says to get the full game. In my library it appears in the part of "My games" and "Free games"





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  4. #4
    UbiFate's Avatar Community Manager
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    Sep 2019
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    698
    Hey Saga, I just took a peek at your account and I am not seeing the full version of the game, only the trial. When and where did you purchase the game? Do you have any other accounts?
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  5. #5
    Originally Posted by UbiFate Go to original post
    Hey Saga, I just took a peek at your account and I am not seeing the full version of the game, only the trial. When and where did you purchase the game? Do you have any other accounts?
    Where can I see the purchases I have made in the store?
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  6. #6
    UbiFate's Avatar Community Manager
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    Sep 2019
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    Originally Posted by saga_88 Go to original post
    Where can I see the purchases I have made in the store?
    You should be able to see your orders by clicking on your username in Uplay. This FAQ should guide you through it!
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  7. #7
    I have the same problem. I can't play the game I purchased because it tells me my time trial has expired, except I purchased the Standard Edition on the Epic Games store

    Steps I followed

    1)Started time trial
    2)Played game for hours and decided to purchase.
    3) purchased Standard Edition from Epic Store and it shows as purchased in my games library
    4) Kept playing, and when the timetrial ended my game ended and it tells me I need to purchase the game.

    That's where I'm stuck. I uninstalled and re-installed the game. but it had no effect
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  8. #8
    i had the same after using trial and buying in epic store after.

    i did the following to make it work.

    closed the game, uplay and epic store.

    opened uplay, opened epic store, clicked the game to install in epic store.

    the epic store found the game already installed then and made a sync with the uplay client then.

    i started the game then via uplay and the full game was unlocked.

    so you need to trigger the game in epic store that uplay gets the sale info.
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  9. #9
    any solution ? im stuck with this bug
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  10. #10
    what do you mean install in epic ? i thought you have to dowload the game via epic for the 1st
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