1. #1

    Already paid,uplay+ Suspended

    The next day after activating the subscription, a three-month fee was charged, and the two-month fee was refunded a few days later. During the period, the subscription is suspended every day, and I reactivate it once a day.

    I also received multiple emails that could not process the payment, but I have already paid and saw that the transaction was successful.
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  2. #2
    Ho ho I'm still missing subscription from October threw December ho ho
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  3. #3
    Ubi-Ginge's Avatar Ubisoft Support Staff
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    Can you both get in touch with our support team so we can look into this for you both.
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  4. #4
    How are we supposed to do that when the support page is botched asf and if we do find the right thing we can’t do jack****, I bought uplay+ the 8th this March, has it for 2 days (including the day I bought it but it was at night) got suspended, changed card multiple times to no prevail just got charged for something I don’t know what is (presumably uplay+ as I’ve tried multiple times to get it to work but it says my payment method failed but still don’t have Uplay+ The charge was 2 days ago now and still haven’t gotten my money nor uplay+ back)
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  5. #5
    Originally Posted by Ubi-Ginge Go to original post
    Can you both get in touch with our support team so we can look into this for you both.
    It has been charged 6.99 $ and the subscription has been suspended. No one responded to the damn case. Was it because Ubisoft employees all died of COVID-19?
     1 people found this helpful
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  6. #6
    The monthly fee has been paid again, please return the previous fee
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  7. #7
    Ubi-Ginge's Avatar Ubisoft Support Staff
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    Sorry for our delay in responding CLUBCHALLENGEBOT
    Can you please let us know your case number.
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  8. #8
    Originally Posted by Ubi-Ginge Go to original post
    Sorry for our delay in responding CLUBCHALLENGEBOT
    Can you please let us know your case number.
    11650741
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  9. #9
    Ubi-Ginge's Avatar Ubisoft Support Staff
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    Looking into this I can see that you've updated your case with the responses to the questions you were asked. Thanks
    Someone from the team looking into your case will be back in touch with you via the email address on your account when there is an update on this.
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  10. #10
    One week has passed. My subscription has not been reactivated / the fee has not been refunded
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