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  1. #21
    Originally Posted by dagrommit Go to original post
    I used to work in QA. Developers always ask for as much information as possible so they can try and reproduce what is going on. Simply posting a rant with zero evidence of the circumstances doesn't help get this sort of thing fixed.
    So did I, mate. But he's not QA! He's a damn customer. Not anyone has the time to reproduce bugs or specs to record something so that Ubisoft/Massive can understand what's happening because they don't have a QA.

    Down-playing him without the benefit of a doubt is rude, insulting, pathetic & depressing from a community point of view. His choice of expressing himself might not have been the right decision, but lets not fight fire with fire. Lets show a bit of courtesy & ask questions. Maybe that way he can understand that it's not the right way to approach things in life.
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  2. #22
    dagrommit's Avatar Senior Member
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    Originally Posted by Ranger_Logan Go to original post
    o did I, mate. But he's not QA! He's a damn customer. Not anyone has the time to reproduce bugs or specs to record something so that Ubisoft/Massive can understand what's happening because they don't have a QA.
    If you have enough time to post here, you have enough time to provide details about the problem. And yes, the customer does need to provide evidence if they want a problem addressed. I don't get a new video card by telling Asus that mine is broken without providing them some diagnostic information.

    Down-playing him without the benefit of a doubt is rude, insulting, pathetic & depressing from a community point of view.
    It's funny how tone policing only occurs when people are (quite rightly) pushing back on those who are just here to rant.
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  3. #23
    Originally Posted by Ranger_Logan Go to original post
    Down-playing him without the benefit of a doubt is rude, insulting, pathetic & depressing from a community point of view. His choice of expressing himself might not have been the right decision, but lets not fight fire with fire. Lets show a bit of courtesy & ask questions. Maybe that way he can understand that it's not the right way to approach things in life.
    Well, how did the saying go -- 'tread others the way you want to be treated'? This is the internet. Nobody is here to try and be a moral compass for anyone. If you act in the manner OP did you will get treated the same way. It's as simple as that. You want people to be courteous and polite, be courteous and polite yourself to begin with. Like I already said if OP presented his issue in a different manner my response would be completely different. It's a cause and effect.

    Maybe he had it happened, maybe he didn't. We can't know, the devs can't know, because there is zero evidence. There is just a rant and insults. Just because such bugs exist in the game, doesn't mean his case is genuine. Again it could very well be genuine, but we simply can't know.

    Trying to discuss something with someone who clearly states in his first and only post that he won't be looking back into the topic is just plain waste of time. Ours and developers too.
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  4. #24
    F.i.x.e.r's Avatar Senior Member
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    Originally Posted by dagrommit Go to original post
    Because evidence is always good when reporting a bug. At least if you want it fixed. Details of the build being used, along with any directives in place and whether the global event is active too.
    Fair enough, so flame the guy?
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  5. #25
    dagrommit's Avatar Senior Member
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    Originally Posted by F.i.x.e.r Go to original post
    Fair enough, so flame the guy?
    And where did I do that?
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  6. #26
    Originally Posted by Doppleganger666 Go to original post
    My clan and I just spent the evening getting spanked in Pathway Park. On hard mode.
    You failed on hard... I'm... yeah... not sure what to say.

    It takes true effort to fail a heroic mission, atm.
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  7. #27
    Originally Posted by dagrommit Go to original post
    If you have enough time to post here, you have enough time to provide details about the problem. And yes, the customer does need to provide evidence if they want a problem addressed. I don't get a new video card by telling Asus that mine is broken without providing them some diagnostic information.

    It's funny how tone policing only occurs when people are (quite rightly) pushing back on those who are just here to rant.
    Well, I post here during some breaks from work. But once I have some free time at my PC I rather spend it playing a game. So... that logic kinda fails, IMO.

    Agree, you offer details on WHY you brought it back to their service, but THEY are the ones who need to run the diagnostics. Providing a screenshot or video should be optional, not being received as "pics or it didn't happened". A company that respects itself has a dedicated QA that can reproduce this only from the details & sends the report to Devs. I'm sure you know this.

    Originally Posted by Deathlyhearts Go to original post
    'tread others the way you want to be treated'
    There are enough posts on this forum from you in which you start attacking someone else & end up in some wannabe moral high ground in which you want to appear as analytical, neutral & fair. Please respect your own advice: treat others the way you want to be treated. Because the way you treat others, according to your own posts, this forum would've had the highest numbers of banned users.You seriously take things too personal, honestly!
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  8. #28
    Originally Posted by Ranger_Logan Go to original post
    Well, I post here during some breaks from work. But once I have some free time at my PC I rather spend it playing a game. So... that logic kinda fails, IMO.

    Agree, you offer details on WHY you brought it back to their service, but THEY are the ones who need to run the diagnostics. Providing a screenshot or video should be optional, not being received as "pics or it didn't happened". A company that respects itself has a dedicated QA that can reproduce this only from the details & sends the report to Devs. I'm sure you know this.
    Because his claims are BS and everyone who plays the game knows it. I don't get one shot running heroics with 700k armor; a sniper round drops me into my health pool.
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  9. #29
    dagrommit's Avatar Senior Member
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    Originally Posted by Ranger_Logan Go to original post
    Well, I post here during some breaks from work. But once I have some free time at my PC I rather spend it playing a game. So... that logic kinda fails, IMO.
    I was referring to the OP. He was the one who claimed this happened with no evidence. Having said that, the same applies to you. You can either help identify how to reproduce the problem, or you can whine about it when it doesn't get fixed. Your choice.

    Agree, you offer details on WHY you brought it back to their service, but THEY are the ones who need to run the diagnostics. Providing a screenshot or video should be optional, not being received as "pics or it didn't happened". A company that respects itself has a dedicated QA that can reproduce this only from the details & sends the report to Devs. I'm sure you know this.
    I am doubtful about how extensive your QA experience is. All developers (not just games) require details to consistently reproduce a bug before they can fix it, especially as QA never covers 100% of scenarios (anyone in QA who claims otherwise is a liar).

    I can think of plenty of details that might be relevant - was the OP on a server outside of their region? Was there more than one NPC shooting at them? How much armor and health did they actually have (as opposed to claimed)? Were they ensnared, shocked or affected by some other status effect? What damage was inflicted as per the death screen? Were they in a group, and how big was it?

    Compare that to "one-shotted by a red bar on hard"
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  10. #30
    Originally Posted by deathlyhearts Go to original post
    firstly there is no such thing, as being 'one shot' in this game, unless we are talking about a very specific enemy archetype.[...]
    rofl.

    I live 10 minutes walk from a big UBIsoft studio in the south of France, I can airbnb you a room for a premium if you want to go get a job there as janitor.
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