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Junior Member
"We are unable to connect your smartphone, it seems something isnt set correctly"
Hello, I am having troubles connecting my phone to Just Dance 2017. I have purchased it today and downloaded and tried setting it up. I followed the instructions, opened the app, the game says it is searching for phone near me but my phone will say "We are unable to connect your smartphone, it seems something isnt set correctly" I retried several times and nothing. I am connected to the same wifi network, 100% both my devices are. Airplane mode is not activated, do not disturb is not activated, I tried restarting my phone, restarting the wifi router, nothing helped. I have windows 10 and Sony Xperia XZ premium with Android 9. I followed the connectivty issue FAQ https://support.ubisoft.com/en-GB/Fa...fallback=en_US I configured the ports via firewall advanced settings but it didnt help either,. I dont really know what else it could be
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Junior Member
Reply
Okay, I actually solved the issue but I guess I can keep this here in case someone gets the same problem. My antivirus was blocking the connection so I had to allow Just Dance 2017 in the antivirus settings
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Ubisoft Support Staff
Glad to hear that you were able to figure out the cause of the issue, Lillyxaa! Thank you for sharing the solution here for other players to reference as well. 
We're here if you need any additional assistance in the future.
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Junior Member
Me too
I cant connect it for a long time ago.
SO i close antivirus ,use the same wifi,no disturb mode. but it doesnt work at all T^T