1. #1

    Unable to Link PSN account to UBISOFT account

    Hi all,

    Thank you for the continuous support.

    When I try to login to ubisoft account in the game (just dance 2020 ps4) the game will be frozen and unable to continue at the login page.

    I also try to access the ubisoft account online and try to link my psn account to ubisoft account, but it does not have the option to link psn account. Only Facebook and Twitch option.



    Please advise.

    Regards,
    Kent Yeo
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  2. #2
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
    Join Date
    Aug 2017
    Posts
    7,771
    Hi Kent Yeo,

    Thank you for contacting us, we're sorry to hear this has been occurring for you.

    For linking your PSN to a Ubisoft account, this is only possible through playing one of our titles and cannot be done on the account website.

    For the freezing issue In-Game, the first things we'd advise are clearing the consoles cache and rebuilding the database, You can see steps on performing this through our Support article here
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