unable to detecte uplay installation - untrusted system file | Forums

[MochaCoronet28]

hello
i installed uplay and for honor again after a long break but as soon as i launch for honor it gives me 2 error messages
"unable to detecte uplay installation , make sure uplay is installed"
"untrusted system file (C:\windows\system32\uxtheme.dll)"
i have tried multiple solution including
verifiying game files of for honor through uplay
reinstalling uplay
accessing easyanticheat from fohonor folder and reinstalling and repairing
i ran these commands
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
if there are more solution please help and thank you

[Ubi-Swaggins]

Hey MochaCoronet28,

I am sorry to hear that you are encountering crashing issues.

With uxtheme.dll errors, these should be solved by a re-install. As you have already tried this, I would advise reaching out to the support team and provide them with your log-files, DXDiag and MSinfo.

[MochaCoronet28]

i tried that but it told me that only live chat support are available right now due to covid19 , so dont really know where to seek help anymore

[Ubi-Swaggins]

Hey MochaCoronet28,

Live-Chat can take these files from you and transfer your chat to ticket for further investigation.

It is possible you may have tried to get in touch when they were offline.