Hey! I'm sorry to read this happened to you, this is not an issue I have heard of before so it is difficult to say what happened.Originally Posted by jeefa29 Go to original post
I know an issue such as this must be incredibly frustrating with a Ghost Mode character, and I apologise for the inconvenience.
Regarding a refund - If the game was purchased from our store a refund will not be possible, as per our refund policy: https://support.ubisoft.com/en-gb/Faqs/000025083/