Originally Posted by
Spudinc
Go to original post
Just wondering if anyone else has had this issue? The game icon now appears twice on my PS4 home screen, once of which has the padlock icon on it as if I didn't have access, but the game is playable just fine, but selecting the 'locked' icon takes me to the store page where I can then launch the game. Hesitant to delete it incase it removes my game install.
It usually happens to players with several accounts in one PS4, and both owns the game. If you don't have access to it then maybe go into the account management to see which belongs to who, and if you don't recognize the users I'd recommend you delete the account and the game you can't access (and maybe call the cops coz you might be hacked, joking.)
But for regions/different PSN game stores, they are starting to "lock" contents connect to different accounts, it used to be once the game is installed on the console, all accounts can share and play that game/app, but each access entry has a different save file.
Hope it helps, and please try rebuild PS4 database if what I mentioned above is not helping. And create a support ticket to Ubi or PSN. Stay safe out there agent!
2 people found this helpful