[PC]Constant Crashing during Gameplay at Random Times....Please Help | Forums

[MikeyJrd]

Had this game for just over a week and i'm really enjoying it. However its constantly crashing during all matches & gamemodes at random times; but not when i'm scrolling in the main menu.

PC Specs:

AMD 2700X CPU
ASUS crosshair vii hero wi-fi motherboard
Gigabyte RTX 2070 Vid Card
ASUS PG279Q Monitor

Video settings in game is according to Geforce Experience suggestion.

All PC drivers are updated and tried re-installing game already. I have other games in Uplay but its only this game that is having this issue.

Already gone through the steps on the ubisoft technical support page. https://support.ubisoft.com/en-gb/fa...oubleshooting/

Its very frustrating and I'm losing time on my champion status.

Thanks for all your help in advance.

[Ubi-Swaggins]

Hey MikeyJrd,

Sorry to hear you are encountering these issues!

If you have already tried our troubleshooting guides, can you give us more information about the crashes themselves?

If they do not totally freeze up your PC, we can take the MSinfo and DXDiag files via our support team on the website. These should be able to give us some insight into what the problem could be.

[MikeyJrd]

In Fullscreen mode, the whole PC freezes up but in Windowed Mode the crash just sends me back to desktop. Its happens in every mode I play right in the middle of the game at random times:both story and multi-player. The crashes dont happen when I'm scrolling in main menu though

[Ubi-Swaggins]

Thanks for getting back to me!

Could you send us the files via our website, so we can take a closer look?

[MikeyJrd]

I have already sent the files and they have already created a ticket..

[Ubi-Swaggins]

Hey MikeyJrd,

Thanks for letting me know.

I would advise keeping an eye on your e-mail inbox as it appears that your ticket has been assigned to an agent.