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  1. #1

    I installed the digital game, stucked and froze at the first quest, unable to play

    Hi, I bought the game ASSASSIN'S CREED: ORIGINS digital game from Xbox one microsoft store on April 28, after installing the game, it can start but it stuck at the first quest.

    The character just stand there, screen showed "R Lock". I tried to press the R button many times, but the quest cannot continue. The R button was normal in other games and in other parts of ASSASSIN'S CREED: ORIGINS like tours or main manu but just can not play in the 1st quest.

    The microsoft support said it was caused by Ubisoft server problem. Please fix it.

    Thank you.
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  2. #2
    Ubi-Litten's Avatar Ubisoft Support Staff
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    Oct 2018
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    2,021
    Hi there ,thanks for getting in contact and sorry to hear you are having this problem while attempting to progress in the game.

    So we can get this looked into, would you be able to provide as short video clip or series of screenshots showing how this occurs in your game.

    Apologies for any confusion or inconvenience this may have caused.
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  3. #3
    Problem solved.
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  4. #4
    How did you fix it this is happening to me
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  5. #5

    Problem at game start

    I'm having the exact same issue on my PC version. Can you help?
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  6. #6
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Jun 2020
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    2,470
    Originally Posted by SEWRSVAMA Go to original post
    I'm having the exact same issue on my PC version. Can you help?
    Hello there SEWRSVAMA! Welcome to the forums!

    If you haven't already, I recommend beginning with our basic PC troubleshooting steps. In particular, I recommend ensuring that your drivers are fully up to date.

    If the issue persists after trying these steps, please don't hesitate to update us!
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  7. #7

    Same

    Same purchased digital version game is unplayable constantly crashing. Ive tried unistalling and reinstalling game still been unable to play try to contact support and get zero help, read somewhere the only way to stop it is to install offline and not add the update but this is impossible with digital version. People claim the update causes crashing if they install offline and dont add the update there game play is fine
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  8. #8
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Jun 2020
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    2,971
    Originally Posted by asbo3651 Go to original post
    Same purchased digital version game is unplayable constantly crashing. Ive tried unistalling and reinstalling game still been unable to play try to contact support and get zero help, read somewhere the only way to stop it is to install offline and not add the update but this is impossible with digital version. People claim the update causes crashing if they install offline and dont add the update there game play is fine
    Hey there,

    Sorry to hear you're having issues.

    May we know what platform you're playing on as players for various platforms have since posted on this thread.

    Thank you!
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  9. #9
    Same problem here too..XBOX one
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