Member
Good thing I'm not able to monetize my time spent on this like you all are....
Seriously...Can we get an answer...or better yet some results??? I've sent tickets, I've talked with support, I've sent more tickets, I've waited for an update, I've talked with support...again.
Can we get a clear message on how those of us.... WHO PAID EXTRA FOR CONTENT...and then quite humorously...GOT WHAT WE PAID FOR AFTER! AFTER those who didn't pay... will receive the pittance of compensation we have been promised?
Bc right now you look like a bunch of scammers.... and until you make good on this...you kind of are.
Please....Just communicate. Just provide a simple answer. I'm not even asking for your piss poor offering of ghost coins. But pretending you care that a lot of us got ripped off would be a pretty nice gesture.
I mean I've already moved on to other games...its only spite and malice that brings me back to these forums and logging on to see if you will ever make good on your promises. You are lucky that no one cares about this game anymore after the dumpster fire launch...because I know half of games journalism loves the opportunity to rip UBI apart. Wish they would....but thats how little this game matters now. People aren't even taking swings at free pitches.
So please prove me wrong...you dropped the ball making the game, you dropped the ball even delivering what you sold, you dropped the ball making up for what you failed to do, and now you're dropping the ball doing what you said you would do to make up for the fact you didn't do what you said you would do, despite selling what you know damn well you weren't able to do. So you got our money, which many of us have mad clear wont happen again...but will you deliver? Will you even TRY to deliver?
By the way for those of us who paid an extra $40 and werent able to play the new classes when we should have, your valueless currency offering is an insult. But that insult is a lot better than the big fat nothing most of us have gotten.
Have a crappy day POOPYsoft! ha...Poopysoft...gets me every time.
Community Manager
Senior Member
Member
Member
UbiBlush, I spoke with customer service and was told to wait. My ticket was closed with no resolution. And thats my point...I'm not going to spend my time looking for a ticket number so I can get the compensation I am owed. That is someone else's job.
Sure I can open a new ticket and hope for something...but again...this is my point. I've put more effort forth doing this run around then the people who are paid to do these things.
In between other games, or my downtime, I play Marvel Strikeforce on my phone. We dont sit and talk with customer support or issue tickets. Though that game has many of its own issues, when there is compensation owed....the players don't have to do the run around. It just shows up in our inbox with a brief explanation as to why. The devs listen to (though sometimes ignore) player concerns and communicate weekly, sometimes multiple times a week regarding bugs, issues, new content, and the future of the game. While many people would claim they are horrible at their jobs, this is the internet after all... I would say Ubisoft makes them look like absolute professionals.
Member
the tone of the text he wrote is perfect and exactly what UBI deserves.
I'm exactly in the same boat waiting for this lame compensation to uninstall the game and everything related to UBI of my PC.
UbiBlush I know that you can't do much and that it's not your fault but at this point everything you say is lame and meaningless
Ubisoft Support Staff
Hey folks,
If you have still not received your compensation we would appreciate it if you could make a case and provide your case number here. EvilWeezel apologies that your case was closed, this can sometimes happen automatically if we send you a response and you don't respond within 4 days, rest assured if you provide your case number we will look into this further for you.
We understand that the delay for this is frustrating and we really do want to help you get this sorted.
Member
Ubisoft Support Staff
Hello! We previously had a conversation about your compensation in another thread, and I escalate your support case to our game team.Originally Posted by Fufyas Go to original post
Apologies for the wait, we are doing the best we can to get back to all players as soon as we can. You will receive an email once we have an update
Thank you!Originally Posted by EvilWeezel Go to original post
I can see your original support case which is Closed, apologies for this. the support case should've been left open while the agent investigates for you.
Leave this with me. I will speak to the agent to check where we are and make sure this is being looked into for you.
