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  1. #1

    Canopo/hipodrome zone automatic force-quit

    After a lot of days playing without any problem from the beginning,I have arrived at hipodrome zone and when I get into this zone, the program stops, the screen gets black, and finally the program quits and return to the desktop.
    I have tried playing in the other zones, and I can play without problems.
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  2. #2
    UBI-Froggard's Avatar Ubisoft Support Staff EMEA
    Join Date
    Oct 2014
    Location
    UK
    Posts
    2,509
    Hey,

    First of all, I would suggest to try the steps found here but for issues like this we really need to be able to look at your system files to help see what may be causing it.

    Another good thing to try is to close Uplay, go to your cache folder in your Uplay directory and rename your cache folder to something like "cachebackup". Then see if you still have an issue.

    If you have done those steps, I would recommend trying to get through on live chat during times that we are open so we can get your system files off you. We have times listed on here when you should be able to get through. I apologise it's not the most convenient way for everyone to send us the system files at the moment, but due to limited support during the current times, only live chat is available to get a support ticket created.
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