1. #1

    Viewing Track Pack Leaderboards Causes Game Crash

    This has occurred sporadically but on the Xbox One it seems that when I am checking leaderboards for the Track Packs, that the game will crash. The crash always freezes the screen at approximately the same place (the leaderboard is about 1/8th of the way on the screen). Unfortunately this doesn't occur every time but it has occurred 4 times total across various days now. Each time though a common factor seems to be viewing the track pack leaderboard accidentally when I mean to enter the track pack and view the individual leaderboards. Other potential factors are that I have been checking every track's leaderboard for the King Crab. I've noticed that sometimes the leaderboards load quick and the more I check it takes longer and longer and then I get Ubisoft services are unavailable (Unicorn error) and then it loads quick again. So not sure if the issue is potentially a process that is not releasing memory from each leaderboard check eventually leading to the crash or what is happening but the crash always occurs on the track pack leaderboards.

    After a fresh boot up of the game on Xbox One I checked the leaderboards starting with the track packs. Polar Expedition (pressing Y for track pack leaderboard then hitting B to back out then pressing A to access the track pack and then pressing Y to access the track's leaderboard), then checked the Fusion track pack the same way, then checked the Back to the Faire track pack the same way, backed out, entered the Back to the Faire track pack again to check the Groundhog Forever, then went back to the Polar Expedition track pack checking the same way and upon trying to load the Permafrost leaderboard the freeze/crash happened again. I was able to capture it on video as well.

    Track Pack leaderboard crash YouTube link:
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  2. #2
    UBI-Froggard's Avatar Ubisoft Support Staff EMEA
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    Hey TheeElf,

    Often when I see crashing issues on console, the game is installed to a portable HDD rather than the consoles built in HDD. Would that be the case for you?
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  3. #3
    I do have an external HD but Trials Rising is installed on the internal HD not the external HD.
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  4. #4
    UBI-Froggard's Avatar Ubisoft Support Staff EMEA
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    Originally Posted by TheeElf Go to original post
    I do have an external HD but Trials Rising is installed on the internal HD not the external HD.
    Could always try it installed to the external HDD too just to see if there's any difference? Like I said, performance should always be better with it installed on the Xbox HDD but give it a go and see if it helps.
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  5. #5
    I'll give it a try after a while. Too busy enjoying the King Crab and pushing the leaderboards. I definitely don't want to sacrifice any performance after the test though and will likely move it back to the internal. The random split-second tearing/screen freeze has destroyed so many of my runs. I'll keep you posted on the results following the same repro steps to see if the same issue occurs.
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  6. #6
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Originally Posted by TheeElf Go to original post
    I'll give it a try after a while. Too busy enjoying the King Crab and pushing the leaderboards. I definitely don't want to sacrifice any performance after the test though and will likely move it back to the internal. The random split-second tearing/screen freeze has destroyed so many of my runs. I'll keep you posted on the results following the same repro steps to see if the same issue occurs.
    Thank you for getting back in touch with us, I hope you are well.

    The above suggestion is as a way to narrow down issues, however I appreciate this can take some time and it is a bit fiddly so it is not required for you to try this

    As this issue has affected you for a week now, I would like to ask -

    - Does this still only seem to affect track pack leaderboards?
    - Does this only seem to affect King Crab?

    Thanks a lot for your time!
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