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  1. #1

    Unable to continue with game after buying and refunding DLC

    A few months ago i bought 'The Hidden Ones' DLC, then refunded the same day without playing it. I stopped playing ACO completely until today. when i logged in, i was still able to play the DLC and finished 2 quests. After 2 hours when i logged back in, it says when I tried to play that file :

    Downloadable content

    Assassin's Creed Origins The Hidden Ones

    You cannot continue your game until the required content is downloaded.
    Do you want to start a new save?
    You will lose all your progress.

    (A)YES (B)NO




    i am still able to start a new file and play. can you please help me fix this? Thank you.
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  2. #2
    UBI-Froggard's Avatar Ubisoft Support Staff EMEA
    Join Date
    Oct 2014
    Location
    UK
    Posts
    2,509
    Hey,

    When you refunded the content it must have taken some time for someone from Microsoft to revoke the DLC from your Xbox account for it to have remained playable.

    Now your save data is associated with content from the DLC, you would need to repurchase the DLC I'm afraid.
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