1. #1

    My subscription suddenly become invalid

    I used Just dance 2020 unlimited in Switch. I made the 1-year subscription this February and it worked until April. It somehow became invalid so I cannot play those unlimited songs but it shows my subscription is valid till February 2021 in Nintendo Shop. My ticket number is 11363130. Please take a look as I've reported for almost 3 weeks and no one has responded yet.
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  2. #2
    Ubi-Woofer's Avatar Ubisoft Support Staff
    Join Date
    Aug 2019
    Location
    United Kingdom
    Posts
    2,883
    Hello boy770329,

    As advised in another thread with regard to your case 11363130, I would recommend attempting the troubleshooting provided, including changing the Switch where you subscribed to JDU to your primary console for testing purposes. This can always be changed back if you wish.

    I would recommend backing up your save data before completing this step just for peace of mind. Let us know if this allows you to access your purchased Just Dance Unlimited subscription.
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