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  1. #21

    What about other games?

    Nervous to mess with it. Complete novice here. Will this fix mess up my other games? In particular Doom and skyrim
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  2. #22
    I can't start the game either. It is said that if you do not buy the exact version you played during the uplay + test, it will not work. I don't know if that's true. I wrote in support of ubi. No answer yet. Excuse my English
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  3. #23
    Before uninstalling all those microsoft visual versions try to install the WHQL drivers for your GPU, and install the DirectX version he linked then verify the files and run everything as administrator.
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  4. #24
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Jun 2020
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    2,470
    Hey there guys!

    Firstly, thank you for sharing all of your workaround. Hunaid786 makes a great suggestion in terms of uninstalling overclocking software (such as Rivatuner/MSI Afterburner, as we have found that these can interfere with some of our game files), and updating Microsoft Visual C++ and your DirectX versions. These are troubleshooting steps that we have suggested to players previously, and have helped to resolve the issues, so I'm glad to hear that it has helped some of you on this thread.

    We would also recommend verifying your files and running programmes as administrator. You can check out this troubleshooting article for more steps.
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  5. #25
    I tried everything, but nothing works, and I cant contact support. Im quite basically screwed. If anyone can help me just reply.
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  6. #26
    ive been trying for weeks to get the game to launch, it just wont work. ive tried every possible solution
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  7. #27
    nevermind, just closed rivetuner and it worked. lovely
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  8. #28
    Ubi-Swaggins's Avatar Community Manager
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    Nov 2017
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    7,058
    Hey Totally_Tubby,

    Thanks for letting us know that your issue is resolved.

    Pikachu-Man- can you clarify why you cannot contact support?
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  9. #29
    Directx is often installed automatically after the first start. If it is not up to date then try to download the latest version and install it. This problem is rare but it should auto uplay as soon as you start it the first time.

    Ps don't use icons when starting the game open u-play and start the game from your library.
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  10. #30
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Jan 2019
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    4,533
    Originally Posted by Robele1995 Go to original post
    Directx is often installed automatically after the first start. If it is not up to date then try to download the latest version and install it. This problem is rare but it should auto uplay as soon as you start it the first time.

    Ps don't use icons when starting the game open u-play and start the game from your library.
    Hello! Thank you for your suggestions, you make some great points.

    The steps to resolve such an issue can often be found in the support article above. Making sure everything is up-to-date, game files are OK, no software is conflicting and your supporting software is installed are all very important.

    All the best!
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